Panda Palace

Panda Palace is a Chinese restaurant located at 1119 Wappoo Rd unit c, Charleston, SC 29407, USA. They can be contacted at (843) 763-7472 or their mobile number +1 843-763-7472 for orders and inquiries. This establishment offers Chinese cuisine to the Charleston community, primarily for takeout and delivery, based on available customer feedback.

Customer reviews for Panda Palace present a dichotomy of experiences, with some praising aspects like value and specific dishes, while others report significant issues with food quality and customer service. One reviewer, who initially felt hesitant due to negative reviews, shared a surprisingly positive experience. They found the customer service to be "very nice," noting that their phone order was taken "simple and easy." Furthermore, they described the food as "DELICIOUS," with specific commendation for the "nice and tender" chicken with a "just enough" coating, and the "great" fried rice. While they felt the food could use "some more salt," the provision of soy sauce packets was seen as a satisfactory solution. This reviewer's standout favorite was the pork egg rolls, which they declared "DELICIOUS!" They were particularly impressed by the $9.95 lunch special, deeming it the "BEST deal I have ever seen" due to the "amazing" amount of food received for the price. This positive account suggests that Panda Palace can offer a satisfying experience with tasty food and excellent value, especially during their lunch special.

However, another customer's experience paints a starkly different picture, detailing a series of negative encounters that led them to vow never to eat at Panda Palace again. This long-term customer, who previously used Panda Palace for "simple, easy, and somewhat affordable" food, reported increasing issues over time. They mentioned previous mistakes with delivery orders, including being charged for a large soup but receiving a small one. Their most recent experience involved multiple problems. Firstly, simple delivery instructions were allegedly not followed, resulting in several phone calls from the driver while the customer was with clients. Upon returning the call, the driver reportedly yelled at them. While the customer remained calm due to perceived language and cultural barriers, the subsequent issues with their food order were deemed unacceptable.

Upon receiving their order, the customer found that the requested white rice had been substituted with pork fried rice, and the chili oil they asked for was missing. Upon calling the restaurant, they calmly informed a staff member who spoke perfect English about the errors. The staff member apologized and offered to bring the correct items, white rice and chili oil, in about eight minutes. However, the customer pointed out that their lunch break would be over by then. When asked what they wanted the restaurant to do, the customer suggested a small hot and sour soup as a resolution. The staff member reportedly yelled "NO!!! That’s not fair! We only made the rice mistake." This interaction escalated, leading the customer to state their intention to no longer patronize the establishment. The staff member's attempts to dissuade them were unsuccessful, and the customer ended the call, feeling that they were not asking for anything unreasonable but simply fair service.

This negative review further alleges a history of rudeness from the staff and describes the food quality as "mediocre at best." The reviewer also claimed to have witnessed ignorant behavior towards various customers, not just people of color. They cited multiple instances of receiving "below quality food" and a concerning "sea of muck" at the bottom of their plate (supported by an attached picture, though not available for this introduction). Based on these repeated negative experiences, this customer strongly advises others to "Steer clear of this mess."

Considering these contrasting accounts, Panda Palace appears to be an establishment with significant inconsistencies in food quality and customer service. While one customer lauded the delicious food, great lunch special, and nice service, another detailed a litany of errors, rudeness, and subpar food quality. This makes it challenging to provide a uniformly positive or negative introduction. Potential customers should be aware of this divergence in experiences.

Based on the positive review, Panda Palace might be worth considering for its affordable lunch special and potentially tasty dishes like the pork egg rolls and certain chicken preparations. The friendly phone service reported by one customer is also a potential positive. However, the serious allegations of repeated order errors, rude delivery service, and poor food quality from another customer cannot be ignored. These issues suggest a lack of consistency and potential problems with both food preparation and customer relations.

Information regarding the environment of Panda Palace is limited to the initial reviewer's comment that the restaurant "didn't look the best" based on reviews, which was then contradicted by their positive experience. No specific details about the ambiance or cleanliness are provided. Services appear to primarily include takeout and delivery, with a lunch special being a notable feature. No specific promotional information beyond the mention of the $9.95 lunch special was available.

For local users in Charleston considering Panda Palace, it is advisable to proceed with caution given the widely differing customer experiences. The attractive lunch special and potential for tasty dishes might be appealing, but the reported issues with order accuracy, delivery service, and food quality are significant concerns. It may be prudent to try a simple order for pickup to assess the food quality and service firsthand before placing a larger delivery order. The stark contrast in reviews suggests that individual experiences at Panda Palace can vary considerably.