Panda House Downtown

Worst takeout experience, I used DoorDash and the order said it was getting prepared and picked up by the dasher, then I get a phone call from the dasher saying the restaurant’s “internet was down” and they did not receive the order so she had to manually put it in for me. I verified the original order with her as she communicated it to the restaurant worker: Tofu and Veggies (Spicy) with steamed rice and side of Crispy Noodles. When I receive the dish I get BEEF… and I’m a vegetarian. I try calling the restaurant directly and keep getting a machine that says they cannot take phone calls… I feel like this is purposefully done so they can avoid talking to unhappy customers like me. Plus the presentation looked terrible, it was leaking everywhere in the bag… what happened to using the takeout Tupperware that’s sealed and using a separate container for the rice and main dish so the rice doesn’t get soggy in the juices? The only good thing was the side of crispy noodles and I ate around the beef since I was starving… was not good. I read quite a lot of bad reviews on this place and I regret giving them the benefit of the doubt that my experience would turn out better.

Under new ownership and place has gone very much downhill since. Used to come here back in the day, not much like before. Place has not been maintained at all and interior from the 70s is really starting to show its age. Food was very chewy and crab Rangoons extremely greasy and made my stomach ache. Just overall terrible makes Hyvee and Panda Express Chinese food look gourmet. Service was fine only plus, despite them sitting at a table and having their kids run around while you are trying to eat. Also dressed in sweat pants. Had an old building smell and moldy ceiling panes. Lot of homeless people around the area and next to the entrance. I would pass on this place at all costs so many better options than here, trust me! Don’t believe some of the fake 5 star reviews i noticed lately posted about this restaurant... you have been warned!! FYI i also checked the most recent restaurant inspections by douglas county health department, received only a “FAIR” ranking which is the worst you can get other than next which is being shut down!

First time visitor. Dined in after the business lunch hour so there was only a few leaving tables left. Clean. Warm welcoming environment from entering to leaving. EXCELLENT service. Our gal was so attentive, friendly and personable. She obviously loves her job and the people she works with / for. Fresh, fast and hot food. Rice cooked perfectly. Chicken tender and flavorful. Sesame sauce: *we forgot to ask for light sauce, personal preference* but it wasn’t overpowering and had great flavor. Ordered lunch special so the portion and price was perfect! Highly recommend. Will return often.

My partner and I went in and the restaurant was completely silent and empty. We were getting stared at by the staff the entire time we ate. The bathrooms weren't maintained properly. The presentation of the broccoli shrimp was bad and the breading on the lemon chicken was raw which was concerning for the chicken itself. When my partner didn't finish the food, the staff was rude and very pushy, effectively shaming them in a back handed fashion.

To start the service was great. She made us feel like she cared. The place was clean and ok music playing. Food was good could of been little bite batter like soup could had more meat in it peppers beef could be spices. Beside that great place. Will be going back