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Considering Panda Express in McKinney, TX?
  1. Chinese Food
  2. Chinese Restaurant
  3. Texas
  4. Collin County
  5. McKinney
  6. Chinese Restaurant in West University Drive
  7. Panda Express

Panda Express

668 reviews

Panda Express Photos

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Hours

Monday, 9:30 AM - 10:30 PM
Tuesday, 9:30 AM - 10:30 PM
Wednesday, 9:30 AM - 10:30 PM
Thursday, 9:30 AM - 10:30 PM
Friday, 10:00 AM - 10:30 PM
Saturday, 10:00 AM - 10:30 PM
Sunday, 10:00 AM - 10:30 PM

About Panda Express

Panda Express is a Chinese Restaurant located at 1509 W University Dr, McKinney, TX 75069, USA. They can be contacted at (972) 547-9889 or their mobile number +1 972-547-9889.

As a fast-food style Chinese restaurant, Panda Express offers services such as mobile ordering and drive-thru pick-up. However, recent customer reviews indicate potential issues with these services and food quality.

One customer who placed a mobile order and waited for the notification to pick up experienced difficulties at the drive-thru. Despite being the only car in line, they were asked to come inside to wait for their order, which they were told was still cooking even though the app indicated it was ready for pick-up 10 minutes prior. This customer, who was experiencing a migraine, felt the employee at the window was unhelpful and rude, even rolling their eyes and slamming the window. They were eventually given their food by another worker but were not provided with a receipt or the name of the employee they interacted with, leading to a "distasteful experience."

Another customer reported an issue with order accuracy. They ordered a broccoli beef bowl, which was repeated back to them correctly, but they received orange chicken instead. Upon returning to the drive-thru and politely explaining the mistake, their order was remade. However, the remade broccoli beef bowl reportedly contained "literally 1 piece of beef," leading the customer to believe it was a petty response to their complaint.

Based on these recent reviews, potential customers of this Panda Express location in McKinney, TX, should be aware of potential issues with mobile order pick-up at the drive-thru, order accuracy, and the possibility of inconsistent food quality, specifically regarding the amount of meat in dishes. The customer service experience at the drive-thru was also reported as negative in one instance.

Panda Express Location

1509 W University Dr, McKinney, TX 75069, USA

Customer Reviews

3.0
668 reviews
K
Kristiana Matlock
Mar 20, 2025

I placed a mobile order today and waited in the parking lot for it to be ready. Once I received a text saying it was ready for pick up, I went through the drive thru to get it because I had a throbbing migraine. Nobody was in line and when I pulled up to the window, I was asked to come inside and wait for my order because it was still cooking. She shut the window quickly and I just sat there. I was being mindful and there were no other cars behind me. She came back to the window and said you need to come inside and wait. I told her if somebody pulls up behind me, I will make sure to come inside. She gave the rebuttal that I need to some inside or she will get in trouble for her drive thru time. I said I can understand that but my order was supposed to be complete for 10 minutes now but I’m still waiting and nobody is behind me. She said they didn’t mark anything complete, it must of been the main office cause she only works in store. I informed her I know how the system works and they did it, it shouldn’t be a problem. She rolled her eyes directly at me and slammed the window shut. They had another worker hand me my food and wouldnt give me my receipt or the other workers name. Such a distasteful experience

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Emma Flowers
Mar 09, 2025

Usually don’t have any issues here, but when I ordered a broccoli beef bowl today, they repeated it back correctly, however, when I pulled up I received orange chicken. I went back around and was very polite and explained I received the wrong food. They remade it, but there’s literally 1 piece of beef in this broccoli beef. I guess they wanted to be petty.

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Christa Garbin
Mar 31, 2025

Crazy thing just happened. Got the new steak and shrimp. Girl serving had to count out 3 shrimp and five pieces of steak. Manager stopped by to make suure she did. I just paid like a dollar a piece for each shrimp and steak chunk at a Panda Express. This could be my last visit.

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Bertrand Smothers
Nov 17, 2024

This place is horrible! Monica, who was the cashier/preparing food, is/was RUDE last night. Also, how is that possible 🤔? I, too, realize that the economy has been tough 😳 most people don't even wanna work. I figured it was closer to me to go here instead of PF Chang in Allen, Texas, where I could've been seated enjoying my dinner. However, never again will I eat at this place, so trust me when I say this place is horrible. IYKYK

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Caryn
Mar 19, 2025

I ordered two kids meals and this is pathetic on how much was put in the kids meal. For what we pay, there should be more put in the kid container.

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