Panda Express

Located at 2201 W University Dr in Edinburg, Texas, Panda Express is a well-known chain of Chinese restaurants offering American Chinese cuisine in a fast-casual setting. As a platform dedicated to providing information about Chinese restaurants, we present an objective overview of the Panda Express in Edinburg based on recent customer feedback regarding their experiences with food portions and service.

One customer expressed significant disappointment with the "Bigger Plate" option. They reported that for an additional $1.50, the increase in quantity did not seem worthwhile, particularly concerning the Honey Walnut Shrimp. Despite ordering the Bigger Plate with Honey Walnut Shrimp, Orange Chicken, and Broccoli Beef, they received a disproportionately small serving of the shrimp – only 6-7 pieces in a container described as the length of their thumb. Given that Honey Walnut Shrimp is often a higher-priced item, the customer expected a larger portion comparable to the other entrees. This experience suggests potential inconsistencies in portion sizes, especially for premium items when ordering the "Bigger Plate."

Another customer shared a negative experience during the lunch hour, noting that the restaurant was crowded. They had placed an online order prior to arrival but faced delays in pickup. According to this reviewer, an employee named Pedro instructed them to wait in the regular line because some online orders were not ready. The customer observed that their food seemed to have been prepared "a long time ago" while they were waiting. Upon receiving their order, they found it to be cold, with the exception of the Beef Broccoli. This suggests potential issues with the efficiency of handling online orders and maintaining the temperature of prepared food.

The same customer also expressed dissatisfaction with the management's response to their concerns. They mentioned a manager, described as wearing a black coat with makeup, who reportedly smiled and made a general comment about online pickups but did not offer an apology for the delay and the cold food. This lack of acknowledgment and resolution of the issue further contributed to the negative experience, leading the customer to state they would not return and would advise others to spend their money elsewhere.

Features typically associated with Panda Express include a steam table display where customers can select their entrees, sides like fried rice and chow mein, and appetizers such as spring rolls. The menu generally includes popular items like Orange Chicken, Broccoli Beef, and Honey Walnut Shrimp. However, the reviews for the Edinburg location highlight potential discrepancies in the expected portion sizes of these items, particularly with the "Bigger Plate" option and the Honey Walnut Shrimp.

Promotional information specific to the Panda Express in Edinburg, TX, is not detailed in the provided reviews. Panda Express as a chain frequently offers various promotions, such as family meals, special deals on certain combinations, and online ordering discounts. Customers interested in knowing the current promotions at the Edinburg location should contact them directly at (956) 608-6660 or +1 956-608-6660. Information may also be available on the official Panda Express website or through their mobile app.

The customer experiences at the Panda Express in Edinburg, TX, as reflected in these reviews, present a mixed picture. While Panda Express is generally known for its convenience and familiar flavors, these specific instances raise concerns about value for money with the "Bigger Plate," the efficiency of online order fulfillment, the temperature of the food served, and the level of customer service provided in addressing issues. These are important factors for local users to consider when deciding whether to dine at this location.

For local users in Edinburg, TX, these reviews serve as a cautionary note regarding potential issues with portion sizes when upgrading to a "Bigger Plate," particularly with higher-cost items like Honey Walnut Shrimp. Additionally, those opting for online order pickup may want to factor in the possibility of delays and the potential for receiving food that is not adequately hot. The perceived lack of apology from the management for service issues is also a point to consider regarding customer service expectations.

Prospective customers of the Panda Express in Edinburg are advised to be mindful of the portion sizes, especially when ordering the "Bigger Plate," and to verify their online orders upon pickup to ensure they are complete and served at an appropriate temperature. If any issues arise, it would be prudent to seek clarification and resolution from the management. While these reviews represent individual experiences, they offer valuable insights for local users considering this Chinese fast-food option.