Panda Express

Panda Express, located at 599 University Dr in Frisco, Texas, is a part of the well-known Chinese Restaurant chain offering fast-casual Asian-inspired cuisine. This particular location provides a convenient option for local users seeking quick service. However, recent customer reviews indicate a mixed experience, particularly concerning the quality and preparation of certain menu items and the service speed.

One customer expressed significant dissatisfaction with their recent order. A major complaint focused on the vegetable-to-noodle ratio in the chow mein, which was described as having an "insane" amount of cabbage or other vegetables compared to a very small quantity of noodles. The reviewer stated that almost a full container was filled with just vegetables, questioning the absence of noodles. This suggests a potential inconsistency in the preparation of the chow mein at this location, with a significant imbalance in the expected key ingredients.

The same reviewer also criticized the fried rice, describing it as "hard and not fully cooked" and "mostly white," indicating a lack of proper preparation and flavor infusion, typically achieved with ingredients like soy sauce and thorough cooking. This suggests potential issues with the cooking process and the quality of the fried rice served at this establishment.

On a more positive note, the reviewer found the orange chicken to be "at least fresh and just made." However, this positive aspect was somewhat overshadowed by a significant wait time, as they reported staying in line for 17 minutes while waiting for it. This raises concerns about the efficiency of the service, even for items that are reportedly freshly prepared. The reviewer's overall disappointment led to a strong suggestion for improvement in the vegetable-to-noodle ratio and the hiring of staff who are more invested in preparing food properly, even within the context of fast food.

Another customer shared a more mixed review. They found the orange chicken and the Beijing chicken to be "delicious," which aligns with the previous reviewer's positive comment on the freshness of the orange chicken. However, this customer also experienced issues with the fried rice and noodles, describing them as "dry" and seemingly lacking soy sauce. This reinforces the concern about the quality and preparation of these staple side dishes at this location.

This second reviewer did have a positive interaction with the drive-thru attendant, noting that they were "friendly." This suggests that while there might be issues with food preparation, at least some members of the staff are providing good customer service. However, this positive aspect was somewhat negated by an error in their order, as the attendant "almost forgot our side of noodles as well," indicating potential issues with order accuracy.

Overall, the recent customer reviews for the Panda Express on University Dr in Frisco, TX, paint a picture of inconsistency in food quality and service efficiency. While some items like the orange chicken and Beijing chicken have been praised for their taste and freshness, there are significant concerns regarding the preparation of the chow mein and fried rice, with issues ranging from imbalanced ingredient ratios to inadequate cooking and dryness. The reported long wait time for even freshly made items also raises questions about the speed of service.

The feedback regarding the staff is also mixed, with one positive mention of a friendly drive-thru attendant contrasted by a general concern about the level of care and attention to food preparation by some employees. The near omission of a side order also points to potential issues with order accuracy, which can be a significant source of frustration for customers.

For local users in Frisco, TX, considering a visit to this Panda Express location, it is important to be aware of these recent experiences. While the convenience of fast food is a draw, the reported inconsistencies in food quality, particularly with the chow mein and fried rice, and potential for longer-than-expected wait times might influence their decision. The positive comments about the orange chicken and Beijing chicken suggest that some menu items may be more reliable than others.

To contact this Panda Express location, the phone number is (469) 804-9669 or +1 469-804-9669. The address is 599 University Dr, Frisco, TX 75033, USA. As the provided reviews do not mention any specific promotional offers, it would be advisable to contact the restaurant directly for any current specials or deals. Given the mixed feedback, customers might want to be specific about their preferences when ordering and perhaps check their orders for accuracy before leaving the premises.

In conclusion, the Panda Express on University Dr in Frisco, TX, has received recent feedback indicating issues with the vegetable-to-noodle ratio in the chow mein, undercooked and dry fried rice, and potentially long wait times, even for freshly made items. While some dishes like the orange chicken and Beijing chicken have been praised, and a friendly drive-thru attendant was noted, the overall experience appears to be inconsistent. Local users should consider these factors when deciding whether to dine at this location.