- Chinese Food
- Chinese Restaurant
- California
- San Diego County
- San Diego
- Mid-City
- Chinese Restaurant in University Avenue
- Panda Express
Panda Express Photos










Hours
Monday, 9:30 AM - 11:00 PMTuesday, 9:30 AM - 11:00 PM
Wednesday, 9:00 AM - 11:00 PM
Thursday, 9:00 AM - 11:00 PM
Friday, 9:00 AM - 11:00 PM
Saturday, 9:30 AM - 11:00 PM
Sunday, 9:30 AM - 11:00 PM
About Panda Express
Welcome to Panda Express, a Chinese restaurant located at 5807 University Ave 1, BUILDING A, San Diego, CA 92115, USA. As a well-known establishment in the Chinese Restaurant category, Panda Express offers a variety of fast-food style Chinese-American cuisine. You can contact this specific location at (619) 286-0879 or via mobile at +1 619-286-0879 for inquiries or to place an order.
Recent customer reviews for the Panda Express on University Ave in San Diego paint a concerning picture regarding food quality, portion sizes, order accuracy, and customer service. One long-time customer, who regularly orders the same meal of a plate with white rice and double black angus steak (for which they pay extra), expressed extreme disappointment in a recent experience. Their review highlighted a significant imbalance in the dish, noting an excessive amount of vegetables and a minimal quantity of meat. This issue persisted even when the customer paid for an additional small side of steak, which also reportedly consisted mainly of vegetables. The reviewer concluded that the meal was overpriced for the amount of meat received, essentially labeling it as "over price for vegetables!" and stated they would give a "zero star" rating if possible.
Another customer shared a particularly negative experience, detailing multiple issues encountered during their visit. This reviewer, who typically refrains from leaving reviews due to their own experience in customer service and understanding of fast-food limitations, felt compelled to share their recent encounter. They reported an extended wait time, followed by receiving an incorrect order. Adding to their dissatisfaction, they claimed that the staff then dumped out part of their plate and returned it instead of providing a fresh replacement. Furthermore, they alleged that the staff blamed them for the restaurant's mistake. The most alarming part of this review was the subsequent discovery of hair in their food. As a result of this severely negative experience, the customer stated definitively, "never coming back, gross and rude."
Considering these two recent reviews, there appear to be significant issues at this particular Panda Express location in San Diego. The first review points to potential problems with portion control, particularly concerning the higher-priced black angus steak, suggesting that customers may not receive an adequate amount of meat relative to the vegetables, even when paying extra. The second review raises serious concerns about food safety and hygiene due to the alleged presence of hair in the food, as well as unprofessional and unsatisfactory customer service, including order errors, improper handling of food, and blaming the customer for staff mistakes.
Typically, a Panda Express restaurant offers a fast-casual dining experience with a menu featuring a variety of Chinese-American dishes such as chow mein, fried rice, and various entrees like orange chicken, kung pao chicken, and different beef and shrimp options. Customers usually order at a counter and receive their food quickly, either to eat in the restaurant or to take away. The environment is generally clean and functional, designed for efficiency and quick service.
However, based on the recent reviews, the environment and services at this specific location may not be meeting expected standards. The cleanliness was not explicitly mentioned in the negative reviews, but the alleged mishandling of food and the presence of hair suggest potential hygiene issues. The service was described as "rude" in one instance, contradicting the typical aim of fast-food establishments to provide quick and efficient service.
Features of Panda Express generally include a standardized menu, relatively quick service, and a casual dining atmosphere. However, the reported issues with portion control and food quality at this location might detract from the perceived value. The extra charge for the black angus steak, which was highlighted as being mostly vegetables, could be seen as a negative feature by customers expecting a substantial amount of meat for the additional cost.
There is no promotional information available in the provided customer reviews. To inquire about any current specials or promotions at the Panda Express on University Ave in San Diego, it would be best to contact them directly at (619) 286-0879 or +1 619-286-0879. You may also want to inquire about their current food preparation standards and customer service protocols given the recent negative feedback.
In conclusion, the recent customer reviews for the Panda Express located on University Ave in San Diego present significant concerns regarding food quality, portioning of premium items, order accuracy, food safety, and customer service. Potential customers may want to exercise caution and consider these recent experiences before choosing to dine at or order from this particular location. It might be prudent to verify the current standards and address any concerns directly with the restaurant management before placing an order.
Panda Express Location
5807 University Ave 1, BUILDING A, San Diego, CA 92115, USA
Customer Reviews
I come here all the time and get same thing . Plate white rice and double black angus steak which they charge extra for . Blown away on how many vegetables and barley any meat is reason for my review. I even paid for another small side of steak and once again mainly vegetables. Over price for vegetables! Zero star if I was able to.
im not the type to leave reviews usually because i also work customer service and am very understanding i dont have high expectations for fast food, this place used to be okay idk if its the new staff or something but after making us wait as usual, then getting our order wrong, they dumped out part of my plate and gave it back to me instead of replacing it, blamed us for their mistake, and after further inspection i found hair in it. never coming back, gross and rude.
Love their food. Went inside to order. The server prepared several online orders before tending to myself and family. Because of this we had to wait for food to be replaced. Took 10 minutes or so. Other than this, great food, Clean enough environment.
Dear Panda Express Team, I’m a loyal customer of Panda Express and usually purchase food from your restaurants about 3–4 times a week. I love the food—it’s always delicious—but I’ve noticed a frustrating issue at this particular location. The portion sizes here are significantly smaller compared to other Panda Express restaurants. One employee in particular, a Chinese man who often serves the teriyaki chicken, is extremely stingy with portions. Watching him cut the teriyaki chicken honestly makes me frustrated. If I order a double teriyaki, the amount he serves is barely equal to a single entrée at other locations. It’s really disappointing, and it feels unfair as a paying customer. Since this location is the most convenient for me, I keep coming back, but whenever I see him serving, I already know I’ll be getting about half the food I would at any other Panda Express. I wanted to bring this to your attention because it’s a consistent issue, and I hope the portion sizes can be more in line with other locations.
Best Panda Express in San Diego! Great customer service, and the Asian lady is sooo sweet. They also offer military discount as well.
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