- Chinese Food
- Chinese Restaurant
- Texas
- Collin County
- Frisco
- The Centre At Preston Ridge
- Chinese Restaurant in Preston Road
- Panda Express
Panda Express Photos










Hours
Monday, 9:30 AM - 10:00 PMTuesday, 9:30 AM - 10:00 PM
Wednesday, 9:30 AM - 10:00 PM
Thursday, 9:30 AM - 10:00 PM
Friday, 9:30 AM - 10:30 PM
Saturday, 10:00 AM - 10:30 PM
Sunday, 10:00 AM - 10:00 PM
About Panda Express
Panda Express, located at 3511 Preston Rd #1 in Frisco, Texas, is a well-known fast-casual Chinese restaurant chain offering a variety of familiar American-Chinese dishes. This location provides options for both dine-in and takeout.
Customer reviews for this particular Panda Express location in Frisco present a mixed picture of the dining experience. One customer who arrived in the evening reported significant issues with service and food preparation. They described a crowded lobby with a portion closed off, leading to cramped conditions and apparent miscommunication between staff and the kitchen, resulting in long wait times for many customers. This individual experienced a considerable delay in receiving their order, which was reportedly forgotten, and further waited for a specific dish to be freshly made. They also mentioned that their string beans chicken was burnt and expressed overall dissatisfaction with their experience, noting that over a dozen other customers left due to the lengthy delays.
In contrast, another customer had an exceptionally positive experience, stating it was their best experience at any Panda Express, including this same location on previous visits. They specifically highlighted the outstanding service provided by an employee named Audrey, whom they described as the nicest and most efficient person they had ever been served by in a restaurant. This positive feedback focuses on the friendliness and efficiency of a particular staff member.
Given these contrasting reviews, the experience at this Panda Express location may vary. While one customer encountered significant problems with wait times, food quality, and overall organization during a busy period, another praised the exceptional customer service received. For local users looking for a quick and casual Chinese meal, Panda Express offers a familiar menu. However, recent experiences suggest potential inconsistencies in service speed and food preparation, particularly during peak hours. It may be beneficial to consider these recent experiences when planning a visit. For direct inquiries, the restaurant can be reached at (214) 618-0770 or +1 214-618-0770.
Panda Express Location
3511 Preston Rd #1, Frisco, TX 75034, USA
Customer Reviews
Arrived at 9:02pm, ordered my food and asked for fresh mushroom chicken since the one on display looked like it was sitting there for hours, and since they had ran out of Broccoli Beef I was willing to wait for fresh string beans chicken and Broccoli Beef. As I was waiting for my food I noticed that they were calling for half orders for everything. The lobby was extremely full and half of the lobby had been closed off. We were all crammed up. There was miscommunication with the staff and kitchen since lots of people were waiting extra for their food. As I was waiting I saw people who had been waiting for fresh food after me get it first. I asked for an ETA and was told they don’t have it started, I was originally told 5 minutes wait but ended up waiting almost 35 minutes due to them forgetting about my order. I had to wait 12 more minutes on top of the 35 minutes since they forgot about the mushroom chicken. The cook hesitated to making fresh Mushroom chicken for some reason. As I ate in the lobby I saw more than 12+ people leave due to no food being ready to serve. It was all chaos and I wasn’t satisfied with this location and due to my string beans chicken to be burnt ,since I didn’t get to enjoy my food, due to my appetite going down from disappointment
This was my best experience at any Panda Express, ever. Including this location. I usually come here, and I'm happy with it, but this time, I felt compelled to leave a review. Audrey was hands down the nicest and most efficient person that I've ever had serve me in a restaurant. She was so friendly. I wouldn't have thought to leave a review if it wasn't for her.
Decent place for quick Chinese food. Fried rice and noodles were quite bland and side were quite okayish. Had spring roll which was quite decent . Apart from that honey walnut shrimp and chicken were quite decent. There could have been more taste too good which was missing.
I hate hate hate this Panda Express location. Which is really sad because it’s the closest one to my house. And like the sick orange chicken addicted user I am, I still find myself giving these people my money. Reasons why any other location is better than this one: 1. There’s no drive through. This would be fine if there was ever any available parking for this restaurant. There’s usually parking in the shopping center behind this restaurant so it’s just a hike. 2. They are always either out of or almost out of everything! I’ve gone at all different times if the day and it’s always the same. I don’t even attempt at going in their last hour of the day because there’s nothing left and they don’t care. If you ask for something they’ll tell you no and come back tomorrow. 3. They are so rude! I have never met anyone there that has any desire to be helpful. They yell at everyone like animals, NEXT! GO AROUND! WHAT YOU WANT! I really wish they’d build another Panda Express somewhere near by so I didn’t have to choose between being yelled at and corralled like cattle to be served old cold food or driving another 15 mins to a better location.
Awful experience. I have a coupon for a plate for $5 and not only did the manager not honor my coupon. But she blamed the system and was very rude. Not very friendly to people of color. I witnessed another black person being spoken to very abruptly. Food was old and being mixed with new. Avoid this restaurant.
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