Panda Express

I am not a huge fan of fast food but my kids love Panda! I confess it is really good for fast food, especially, Asian food. But my 5star review is to recognize he excellent and consistent friendly service. Today my son placed an order for “delivery”, so he thought. When he realized they don’t deliver, and his order was ready for pick up he freaked out a bit Because there was no way I could go get it. I called The store to let them know And the sweet woman who answered put me on hold to talk to her manager. They credited me back, even though my food was prepared. I did not expect and was even more impressed! Kudos to fabulous customer service which is rare these days in the fast People coming food industry.

Where to begin. I placed an order through Uber Eats. Paid extra for direct delivery with a window for delivery of 35 min max. I called Panda Express after it showed they were finishing up my order for over 30 minutes. I was told my order was picked up 5 minutes ago at that time. Still showed they were finishing up my order. Called back, they wouldn't answer. Called from a different phone number and low and behold someone answered and I was the original driver didn't deliver my food and three others tried to pick it up after, but they had to remake the food by that point. LIES. The woman I talked to with an accent was extremely rude and denied any fault. The food was cold, the rice was clumpy and they provided no sauces. No way the food was remade. I had previously witnessed this woman inside the restaurant being rude to other customers who had their order wrong multiple times. Some fault was Uber but Panda Express has major faults themselves that they denied and wanted to argue with me over. I will NEVER eat from there again.

Placed an online order 45 minutes ahead of time. Got there at the time. Waited an extra 25 minutes. This is how they thanked me for my wait. By giving me a huge cabbage stump that was inedible and no receipt to leave a review. Well, I'll leave one on Google. Adding a picture of my 'greens'.

We ordered the honey walnut shrimp tonight and whoever cooked it, it was the best I’ve had! So good! I also got the chow mein and am normally not a fan but tonight it was amazing. Seemed like the online orders were busy tonight but staff did great with the amount of staff they had!

It’s a hit or miss situation. Decided to try our neighborhood Panda Express restaurant recently. Everyone deserves a second chance. This time did nothing but impress!! Entree’ selections was plentiful, rice and noodles fresh. This time our Bigger Plate was delicious! Look at the difference. Next time was a charm. 3 months ago: Wow, I had high hopes from previous years of patronage with this restaurant chain. This day not so much. There was a few people ahead of us and the line was moving slow although there’s numerous staff. As I was looking I noticed the only thing I liked was out (broccoli and steak). I requested could they please start cooking the items. No problem. Finally once everyone received their order headed home. Once home, high hopes failed quickly. The entree I choose didn’t have any meat and the broccoli was tough and hard. Fried rice with vegetables wasn’t edible.