Panda Express

Welcome to Panda Express, a well-known establishment in the Chinese Restaurant category, conveniently located at 701 Westlake Center, Daly City, CA 94015, USA. You can reach them at (650) 758-1710 or their mobile number +1 650-758-1710 for inquiries about their menu and services. Based on a compilation of customer reviews spanning several years, Panda Express in Daly City presents a generally positive experience, particularly regarding the freshness and taste of its food, with notable improvements in customer service over time.

Several recent reviews highlight the excellent customer service provided at this location. Customers have specifically mentioned the staff being polite and the service being efficient. One reviewer noted having a "great experience eating here," emphasizing that the food was freshly made, nice and hot, and delicious. This suggests a commitment to providing quality food and a positive interaction with customers.

Looking back at earlier feedback, there was a period where a customer consistently observed the staff as being unfriendly, lacking basic courtesies such as greetings, thank yous, and goodbyes. This reviewer described the employees as appearing "sad, unfriendly, & there against their will," which negatively impacted their perception of the dining experience and deterred them from frequenting the restaurant. However, a significant positive shift was noted in a review from January 15, 2020, where the same customer reported that the workers were "all happy & polite this time," marking the first instance of engaging with positive attitude workers at this location. This improvement led to a happy customer who also found the food to be fresh.

Subsequent reviews in October 2020, May 2021, and June 2021 further corroborated this positive trend, with customers consistently mentioning good food and polite or tasty service. One reviewer even noted that the food was still good the next day for breakfast, indicating the quality holds up well even when reheated. This suggests an overall improvement and consistency in both food quality and customer service at the Daly City Panda Express.

A specific menu item that received high praise in a more recent review from October 2022 is their "new fake orange 🍊 chicken 🐔." The reviewer found it "incredibly tasty" and remarkably similar to real chicken, stating a preference for it over other options and intending to choose it each time. This suggests that Panda Express is innovating and introducing new items that are well-received by customers, further enhancing their menu offerings.

Regarding the environment of this Panda Express location, being situated within Westlake Center, it likely benefits from the amenities and accessibility of the shopping center. While specific details about the restaurant's interior ambiance are not provided in the reviews, it can be inferred that it operates within the typical fast-casual setting of a Panda Express, focusing on efficiency and convenience for shoppers and local residents. The mention of dining in implies that seating is available within the restaurant.

In terms of services, Panda Express primarily offers counter service for both dine-in and takeout orders. The positive comments about quick and polite service indicate an effort to ensure a smooth and pleasant transaction for customers. Given its location in a shopping center, it likely caters to individuals looking for a quick and tasty meal while shopping or running errands.

Key features of this Panda Express location include its consistently fresh and tasty Chinese-American cuisine, with the Orange Chicken being a long-standing popular item and the new "fake orange chicken" receiving enthusiastic feedback. The significant improvement in customer service over the years is another notable feature, transforming past negative perceptions into positive experiences for returning customers. The convenience of its location within Westlake Center also makes it easily accessible for many local users.

Currently, the provided reviews do not contain any specific promotional information such as limited-time offers or discounts. However, the enthusiastic endorsement of the new "fake orange chicken" could be seen as organic promotion for this menu addition. For local users in Daly City and those visiting Westlake Center, Panda Express offers a reliable option for freshly prepared and flavorful Chinese-American food, with increasing assurance of polite and efficient service. The positive evolution of customer service, coupled with consistently tasty food and the introduction of popular new items, makes this location a worthwhile choice for a quick and satisfying meal.