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Panda Express in Avondale, AZ: A Local Chinese Restaurant
  1. Chinese Food
  2. Chinese Restaurant
  3. Arizona
  4. Maricopa County
  5. Avondale
  6. Chinese Restaurant in West Van Buren Street
  7. Panda Express

Panda Express

755 reviews

Panda Express Photos

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Hours

Monday, 8:30 AM - 10:30 PM
Tuesday, 8:30 AM - 10:30 PM
Wednesday, 8:30 AM - 10:30 PM
Thursday, 8:30 AM - 0:00 AM
Friday, 8:30 AM - 0:00 AM
Saturday, 8:30 AM - 0:00 AM
Sunday, 8:30 AM - 10:30 PM

About Panda Express

Panda Express, located at 11555 W Van Buren St in Avondale, AZ, is a Chinese restaurant known for its fast-food style service and a menu of American Chinese dishes. For those in the Avondale area seeking a quick and convenient Chinese meal, Panda Express is a readily available option.

Customer reviews regarding this particular Panda Express location present a dichotomy of experiences. Several reviewers reported negative interactions with the staff, describing them as rude and lacking in customer service skills and English proficiency. One reviewer went as far as to claim differential treatment based on the language spoken and intends to share their negative experience widely on social media platforms. These accounts suggest potential issues with staff training and customer relations at this specific location.

In contrast, another customer had a positive experience, noting that the store was very clean, the food was decent, and the staff was helpful and professional. This suggests that while some customers have faced issues, others have had satisfactory experiences.

For local users in Avondale considering Panda Express for a fast Chinese meal, it's important to be aware of the contrasting customer service experiences reported in recent reviews. The restaurant can be contacted at (623) 882-1004 or +1 623-882-1004 for any inquiries.

Panda Express Location

11555 W Van Buren St, Avondale, AZ 85323, USA

Customer Reviews

3.0
755 reviews
S
Synchronicity
Mar 15, 2025

The staff was so rude. All the ladies including the manager seemed like they needed a crash course in customer service service s well as proper English. I honestly can’t believe how rude they were . It seemed like unless you spoke Spanish, they treated you terribly. I observed it happen to multiple customers while I was there. I’ll never come here again and I hope I can save others from having such an abnormally terrible experience. . I’ll also be telling my friends so they won’t have to make the mistake of coming here by posting to my many followers on YouTube and social media to share my story which is primarily devoted to reviewing restaurants. This place definitely needs a revamp.

J
JCL, IV
Jul 18, 2024

The store was very clean, the food was decent, and the staff was very helpful and professional. I would stop by again when the craving hits.

D
Deee Mo
Feb 09, 2025

Called Mason/Manager 20min beforehand to ask about steak. Got there and polite lady said there never was any. What made me put this review is the silly chicken noises when having to choose chicken when I should've just cancelled my entire order in the first place. No wonder this place got bad reviews. If there wasn't gonna be any steak; why not just tell me instead of wasting gas?

C
Christina LeSueur
Feb 10, 2025

Great experience. Food was fresh and delicious. Dropped one star as they were out of an entree my daughter was wanting to order but otherwise it was great.

A
Ark Angel Rodriguez
Feb 06, 2025

This is my second review, I want to express my appreciation to Mia that helped resolve my issue. She is an awesome employee that cares about having great customer service! There was an employee that served a very small portion on my plate, I've been a loyal Panda Express Customer for years so I knew when I saw it that the portion was too small, if it would've been left this way it would have been a huge disappointment. Thank God that Mia came to the rescue and helped to fix the problem with the correct portion size and was very courteous, respectful and professional! I can tell that she cares about having good customer service which is good for business. I honestly feel that she deserves a raise for her good and hard work. I will definitely keep coming back to this Panda Express because of the excellent customer service that Mia gave. Thank you Mia! Sincerely, Angel..... Thank you for having awesome employees like Biyun! She was awesome at attending me and offering any other items available. Her Customer Service and her willingness to help answer my questions were outstanding. I will definitely be coming to this Panda Express location. Keep up the good work and thank you Biyun, you made my day! God bless.

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