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Considering Panda Express at W Campbell Rd, Richardson, TX
  1. Chinese Food
  2. Chinese Restaurant
  3. Texas
  4. Dallas County
  5. Richardson
  6. Chinese Restaurant in West Campbell Road
  7. Panda Express

Panda Express

450 reviews

Panda Express Photos

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Hours

Monday, 9:30 AM - 10:00 PM
Tuesday, 9:30 AM - 10:00 PM
Wednesday, 9:30 AM - 10:00 PM
Thursday, 9:30 AM - 10:00 PM
Friday, 9:30 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 10:00 AM - 10:00 PM

About Panda Express

Panda Express is a Chinese restaurant located at 1240 W Campbell Rd, Richardson, TX 75080, USA. They can be contacted at (972) 662-8827 or +1 972-662-8827. Recent customer reviews indicate significant issues with food safety and customer service at this location.

One reviewer stated they would give this location 0 stars if possible, recounting two alarming incidents. On their first visit, they found "a hair in my food." On a subsequent visit, they discovered "a piece from a steel fiber sponge" while eating. They emphasized that this is "completely unacceptable!" and highlighted the potential hazard and unsanitary conditions, especially as their "one and two year old also eat this food."

Another customer, who mentioned always loving Panda Express, expressed disappointment with this particular location. They described an encounter with a manager, supposedly named Pete, who they found to be "absolutely rude" and seemingly "in a rush." This manager allegedly "under scooped" their orange chicken and dismissed their inquiry about the serving size as normal. This reviewer claimed that this behavior is consistent across their interactions with this manager and echoed by local friends, leading them to state they "definitely wouldn’t come back to that location if he’s still there" and suggested putting someone else in charge who knows how to interact with people.

Based on these reviews, the Panda Express at W Campbell Rd in Richardson, TX, has serious concerns regarding food safety due to reported instances of foreign objects (hair and steel fiber sponge) found in the food. Additionally, there are significant complaints about a consistently rude and dismissive manager who provides poor customer service and potentially inconsistent serving sizes. Local users should be aware of these negative experiences before choosing to dine at or order from this location.

The environment is not described in the reviews. Services include meal takeaway and likely dine-in (standard for Panda Express). Key features are absent due to the overwhelmingly negative feedback. Significant drawbacks include severe food safety concerns (hair and steel fiber sponge in food) and consistently rude and dismissive management leading to poor customer service and potentially inconsistent servings. No promotional information is available.

Panda Express Location

1240 W Campbell Rd, Richardson, TX 75080, USA

Customer Reviews

3.0
450 reviews
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Cristel Duron
Nov 16, 2024

I would give this location 0 stars if I could! The first time I bought food from this location there was a hair in my food. Today I decided to give it another chance and I found this while eating it! It's a piece from a steel fiber sponge. This is completely unacceptable! My one and two year old also eat this food and it's a complete hazard and unsanitary.

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Yoshi Clipss
Jan 31, 2025

Found this panda not so long ago wanted to go get some eats man always loved panda and man was I disappointed by this one I’m guessing this was the manager his name was Pete low key was having a good day I guess he wasn’t and the entire time I mean just absolutely rude seemed to be in a rush under scooped my orange chicken and asked him if that was normal he said yes. I understand some folks have bad days or off days but he’s always like that when he serves me and served others I’ve heard from friends in town definitely wouldn’t come back to that location if he’s still there put someone else in charge who knows how to talk to people.

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Parrish Blair
Feb 11, 2025

I ordered the first time for delivery… used points from my app and money… the order never came. The points were never given back. Second time thought I would go and pick it up so I could ensure I received the order unlike the delivery order… my order that I placed was not given as I requested. The kitchen seemed to make their own take on my order. I asked for extra chow main and that’s what I was wanting more than anything. I received half a container of string beans chicken. I didn’t asked for two orders of that… I asked for two orders of the chow main. So I get it… give up on panda express as the simple order I placed with all of their menu options, is still just too difficult. My shrimp still had tails, and was given in the smaller excuse for a box! I was given a child’s weight in string beans chicken though… thank you panda express for altering my order and ensuring I will find another place to eat from here on out! Lessons learned

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Blake Shelhimer
Dec 02, 2024

Disappointing. How can an asian fast food place not make fried rice? Fried rice is undercooked, clumpy, and had hair in it.

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Brooke Nodeland
Jul 08, 2024

Picked up lunch at my grandmothers request today from her favorite fast food restaurant. The food was ready by the time we pulled around to the window, it was hot, fresh, and everything tasted just as you’d expect. A little disappointed they switched to prepacked sweet and sour sauce as you don’t get nearly as much and it doesn’t taste the same. Employees were nice and service was quick!

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