Panda Express

Welcome to the Panda Express located at 11286 W Broad St in Glen Allen, Virginia. As part of a well-known national chain of Chinese restaurants, this Glen Allen location provides a convenient option for local users seeking fast-food style Chinese cuisine in the 23060 area. Panda Express is recognized for its quick service and a menu featuring a variety of familiar dishes, making it a popular choice for those looking for a swift meal.

Based on recent customer feedback, the environment and service at this particular Panda Express location appear to have mixed reviews. One customer, who utilized a door dash pick-up service, reported witnessing a negative interaction between a manager and the employees. This customer described the manager as "really mean," "short," and "rude" to the staff, noting that the employees seemed embarrassed by the manager's behavior. Such observations can impact the overall atmosphere of the restaurant and potentially the customer experience, even for those not directly involved in the interaction.

The same customer also reported an issue with their order, stating that the restaurant ran out of one of the entrees they had selected for a "bigger plate." Instead of providing a third entree as expected, they only received a serving of two. This indicates a potential problem with inventory management or customer service in handling out-of-stock items, leading to dissatisfaction with the order fulfillment. Consequently, this customer stated they would not return to this specific Panda Express location, suggesting that their experience was significantly negative.

In contrast, another customer who frequents this location due to its proximity to their workplace and home offered a more positive perspective, particularly regarding the staff. While they noted that "the food is okay" and observed changes in portion sizes and a tendency for entrees to have "more veggies than protein," they strongly praised the workers as "super nice and pleasant." This reviewer specifically highlighted an employee named Brandon as a "gem," describing him as "always kind and friendly" and someone who brightens their day after work. They commended Brandon's professionalism and devotion, even suggesting he deserves a raise and recognition. This positive feedback indicates that while there might be some concerns about the food itself, the friendliness and positive attitude of certain staff members can significantly enhance the customer experience for some.

In terms of services, Panda Express is primarily known for its fast-food model, offering both takeout and potentially dine-in options. The first review mentions a door dash pick-up, confirming that takeout is available. The second review implies that dine-in is also an option, as the customer mentions going to this location after work. The typical Panda Express setup includes a serving line where customers can select their entrees and sides, and there is usually a designated area for dining within the restaurant.

The features of Panda Express generally include a standard menu with popular Chinese-American dishes such as Orange Chicken, Kung Pao Chicken, and Broccoli Beef, often served with a choice of fried rice, steamed rice, or chow mein. The customer reviews for this Glen Allen location mention specific issues like running out of entrees and a perceived imbalance of vegetables to protein in the dishes. However, the consistent praise for the friendliness of some staff members, like Brandon, stands out as a positive feature of this particular location.

Regarding promotional information, as a large national chain, Panda Express often has various promotions and special offers. These can include limited-time menu items, family meal deals, online ordering discounts, or seasonal promotions. However, the provided customer reviews do not mention any specific promotions currently offered at this Glen Allen location. To learn about any ongoing specials or new menu items, local users are advised to check the official Panda Express website or app, or to inquire directly at the 11286 W Broad St location by calling (804) 360-3388 or +1 804-360-3388.

In conclusion, the Panda Express in Glen Allen, VA, offers fast-food style Chinese cuisine with both takeout and dine-in options. Customer experiences at this location are varied. One reviewer reported negative interactions with a manager and issues with their order, leading to a decision not to return. In contrast, another customer found the food to be acceptable but praised the staff, particularly an employee named Brandon, for their exceptional friendliness and service. While the food quality and portioning received some critique, the positive interactions with certain staff members appear to be a significant aspect of the customer experience for some. For local users in Glen Allen looking for a quick Chinese meal, this Panda Express is an option, but it's advisable to be aware of the mixed feedback regarding management and food consistency. Checking for current promotions online or by contacting the store directly is recommended for those interested in potential deals.