Panda Express

Welcome to Panda Express, a well-known chain of American Chinese fast-food restaurants with a location at 11515 W 95th St H, Overland Park, KS 66214. While Panda Express is generally recognized for its quick service and familiar menu, recent customer reviews for this specific Overland Park location raise concerns regarding order accuracy and customer service.

One customer shared a particularly negative experience with a pickup order. After going to the trouble of picking up food while dealing with a family member in the hospital, they found that part of their order was missing, including a soda that they had to specifically ask for. Upon returning to the hospital, they discovered that another item was also absent from their order. The customer expressed frustration with the requirement to return to the restaurant with their receipt to prove the missing items for either a refund or the rest of their food. Given that part of the order had already been consumed by their son, they felt it unreasonable to have to bring it back as proof. The customer's request for a partial refund was reportedly met with rudeness, leading them to conclude that they would not order from this location again. This account highlights significant issues with order fulfillment and the handling of customer complaints.

Another review echoed concerns about poor service. This customer reported "bad service" and made a serious allegation regarding the mistreatment of Latinos by a staff member named Gloria. The review further stated that the food was bad, and when a complaint was made, the staff became angry. The reviewer specifically called out Gloria for being "really rude." This feedback points to potentially significant problems with staff conduct and customer relations at this particular Panda Express location.

Considering these recent reviews, it is difficult to provide a positive introduction to this specific Panda Express location based solely on the provided customer feedback. The recurring themes of order inaccuracies, missing items, and rude or unhelpful service are significant red flags that prospective customers should be aware of.

Regarding the environment and services, while no specific details are provided in these negative reviews, Panda Express restaurants typically offer a fast-casual dining setting with options for both dine-in and takeout. The focus is usually on quick service and a standard, no-frills ambiance. However, the reported issues with staff behavior could negatively impact the environment for dine-in customers as well.

Features that are generally associated with Panda Express include a menu of popular American Chinese dishes such as orange chicken, Kung Pao chicken, and various noodle and rice options. The convenience of takeout service is also a standard offering. However, the recent reviews suggest that the reliability of these features, particularly order accuracy for takeout, may be compromised at this Overland Park location.

No information regarding promotional offers is mentioned in the provided reviews. Panda Express as a chain often has national or regional promotions, but the immediate concerns raised by the customer feedback overshadow any potential positive aspects related to deals or discounts at this specific store.

Given the strongly negative nature of the recent feedback, it is crucial for local users to approach this Panda Express location with caution. The reported issues with order accuracy, missing items, and rude customer service are significant concerns that could lead to a disappointing experience. While other Panda Express locations may maintain the brand's standards for food and service, the reviews for this particular store at 11515 W 95th St H in Overland Park, KS, paint a concerning picture.

Local users who have had positive experiences at this location in the past may still find it satisfactory. However, for those considering this Panda Express for the first time, it would be prudent to weigh the potential convenience against the reported risks of order errors and poor service. It might be advisable to double-check orders carefully before leaving the premises if choosing the takeout option.

In conclusion, based on the recent customer reviews, the Panda Express at 11515 W 95th St H, Overland Park, KS, appears to be facing significant challenges in terms of order accuracy and customer service. The experiences shared by these reviewers serve as a warning to potential customers. While Panda Express as a brand is widely recognized, the performance of individual locations can vary, and the feedback for this particular store suggests a need for improvement in key areas of operation. Local users may want to consider these factors when deciding where to satisfy their craving for American Chinese food.