Panda Express

Welcome to Panda Express, a well-known chain of Chinese restaurants, with a location at 2100 Warrensville Center Rd, South Euclid, OH 44121, USA. As a prominent name in the Chinese Restaurant category, Panda Express offers a fast-casual dining experience with a variety of popular American Chinese dishes. For inquiries, you can contact this location at (216) 371-7099 or their mobile number +1 216-371-7099.

Customer reviews for the Panda Express in South Euclid present a concerning picture regarding both service and order accuracy. One reviewer reported a highly negative phone interaction, stating that the staff "hang up my phone" when they attempted to address an issue with their food. This indicates a significant lack of customer service and a refusal to engage with customer complaints.

Adding to these concerns, another customer expressed extreme disappointment with their order, stating, "Order walnut shimp the gave us chiken breast !! So disappointed !!!" This indicates a serious error in order fulfillment, substituting a completely different protein than what was requested. The reviewer followed up by declaring, "The service is worse ever !!!" further emphasizing their negative experience.

Another review highlighted issues with food availability and customer service. This customer drove "30 minutes" to the location, only to be told an hour before closing that they had "no rice." While they were prepared for potentially limited entree choices due to the late hour, the lack of rice was unexpected and frustrating. The reviewer's frustration was compounded by observing an employee in the back with a "full serving bowl of rice," suggesting that rice was indeed available but perhaps being saved for the next day. The customer was further disappointed by the lack of any attempt to compensate for the missing staple, such as offering a coupon or suggesting an alternative of equal value. This negative experience ultimately led them to dine elsewhere and express a preference for another restaurant in the future.

Considering these recent reviews, local users in South Euclid should be aware of potential issues with order accuracy, customer service, and even food availability at this Panda Express location. The report of a phone call being abruptly ended when a food issue was raised is a serious indicator of poor customer service practices. The substitution of chicken breast for walnut shrimp demonstrates a significant lack of attention to detail in order preparation, which can lead to considerable customer dissatisfaction.

The incident involving the unavailability of rice an hour before closing, despite its apparent presence, suggests potential issues with inventory management or a lack of willingness to serve customers fully even within operating hours. The absence of any compensatory offer for the missing rice further highlights a lack of customer-centric service.

For local users seeking a quick Chinese meal in South Euclid, Panda Express is generally known for its convenience and speed. However, the recent feedback from this specific location raises concerns about the reliability of the service and the accuracy of orders. While Panda Express, as a chain, may have a certain level of familiarity and appeal, the experiences reported by these customers suggest that this particular branch might not be meeting the expected standards.

Given the negative comments regarding customer service, order accuracy, and food availability, potential customers might want to exercise caution when ordering from this Panda Express location. It might be advisable to double-check orders before leaving the premises and to be prepared for potential issues with menu availability, especially closer to closing time. The lack of responsiveness to complaints, as indicated by the hung-up phone call, is also a factor to consider.

In summary, the recent reviews for the Panda Express in South Euclid, OH, present a concerning picture of the customer experience. Issues with incorrect orders, poor customer service interactions (including abruptly ended phone calls), and unexpected food unavailability have been reported. Local users seeking a reliable and satisfactory fast-casual Chinese meal might want to consider these recent experiences and potentially explore other options in the area to ensure a more positive dining experience. While the Panda Express brand is widely recognized, the performance of this specific location appears to be falling short based on the available feedback.

Panda Express is located at 2100 Warrensville Center Rd, South Euclid, OH 44121, USA, and can be contacted at (216) 371-7099 or +1 216-371-7099. While we aim to provide convenient Chinese fast food, we encourage potential customers to be aware of recent feedback regarding our service and order accuracy at this location.