Panda Express

Welcome to Panda Express, a well-recognized establishment within the Chinese Restaurant category, situated at 1502 Cumberland Ave, within the vicinity of 915 Volunteer Blvd, in Knoxville, TN. This location offers a familiar menu of American Chinese fast-casual cuisine, catering to the local community through various service options. However, recent customer feedback raises significant concerns regarding the reliability of their delivery service and food safety standards.

While the provided reviews do not detail the ambiance of the restaurant itself, Panda Express locations typically feature a casual and efficient environment. Customers can generally expect a brightly lit and clean space with a service counter where food is displayed and ordered, as well as a designated dining area with tables and chairs for those choosing to eat on-site. The focus is usually on providing a quick and convenient dining experience for individuals and families.

Based on the general practices of Panda Express and the information gleaned from the reviews, the services offered at this Cumberland Avenue location likely include:

• Dine-in: Customers can choose to eat their meals within the restaurant premises. No specific comments were made about the dine-in experience in the provided reviews.
• Takeout: Ordering food to go is a standard service at Panda Express, allowing customers to enjoy their meals at a different location.
• Delivery: The reviews specifically mention ordering delivery through GrubHub. However, the experiences shared indicate significant issues with the accuracy of delivery orders.

It is also possible that this location offers a drive-thru service, as is common with many Panda Express branches, although this is not explicitly mentioned in the provided text. Customers may want to verify this by contacting the restaurant directly.

Panda Express is known for its menu of American Chinese favorites, which typically includes dishes such as:

• Orange Chicken: Crispy battered chicken in a sweet and tangy orange sauce.
• Beef and Broccoli: Tender beef slices and broccoli florets in a savory brown sauce.
• Chow Mein: Stir-fried noodles with vegetables and optional protein.
• Fried Rice: Rice, eggs, vegetables, and choice of protein.
• Kung Pao Chicken: Chicken with peanuts, vegetables, and chili peppers in a savory sauce.
• Egg Rolls and Spring Rolls: Various fillings wrapped in fried or fresh wrappers.
• Other entrees and side dishes offering a range of flavors and ingredients common in American Chinese cuisine.

Customers usually can customize their meals by selecting a combination of entrees and sides, often served in bowls or plates of different sizes.

The primary feature highlighted in the recent customer reviews for this Panda Express location is a significant issue with the accuracy of delivery orders placed through GrubHub. One customer reported that on two separate occasions, items were missing from their delivery – first a broccoli beef entree, and then a Sprite. This lack of reliability in fulfilling delivery orders raises concerns for customers who prefer this service option.

An update from the same customer detailed a third delivery order where both an egg roll and a Sprite were missing. This repeated pattern of missing items strongly suggests a systemic problem with their delivery order fulfillment process, indicating a lack of attention to detail when preparing orders for delivery.

Furthermore, a separate review reported a severe food safety concern. A customer who received their order via DoorDash found a metal piece along with multiple hairs in their food. This is a serious issue that indicates potential problems with food preparation and handling practices. The reviewer also mentioned being unable to reach anyone at the restaurant via phone, which further exacerbates the negative experience and hinders the possibility of resolving the issue directly.

These recent reviews paint a concerning picture regarding the reliability and safety of orders from this Panda Express location, particularly for delivery customers. While the quality of the food itself is not directly addressed beyond the contamination report, the significant errors in order fulfillment and the presence of foreign objects in the food are serious issues that potential customers should consider.

Currently, there is no information available regarding any promotional offers or special deals specific to this Panda Express location on Cumberland Avenue. As part of a large chain, Panda Express may have national or regional promotions, which are typically advertised on their official website or in-store. Local users interested in any discounts or specials should check the main Panda Express website or inquire directly with the restaurant at (865) 974-2404 or +1 865-974-2404. However, given the serious concerns raised in the recent reviews, potential customers might prioritize addressing these issues with the management before inquiring about promotions.

In conclusion, the Panda Express located at 1502 Cumberland Ave in Knoxville offers the standard American Chinese fast-casual menu with dine-in, takeout, and delivery options. However, recent customer feedback indicates significant problems with the accuracy of delivery orders placed through third-party services like GrubHub, with multiple instances of missing items. More alarmingly, a report of finding a metal piece and multiple hairs in the food raises serious food safety concerns. Potential local users should be aware of these issues, especially if considering delivery from this location. While the in-store experience is not detailed in these reviews, the problems with delivery and food safety warrant caution. It would be advisable for potential customers to monitor for any improvements in these areas or consider other dining options. For any inquiries about the menu or potential promotions, contacting the restaurant directly is recommended, but addressing the reported issues with management might be a more pressing concern for the establishment.