Panda Express

Panda Express, situated at 4809 Valley View Blvd NW in Roanoke, VA 24012, serves as a local branch of the well-known "Chinese Restaurant" fast-food chain. Offering a convenient option for those seeking quick-service Chinese-inspired cuisine, Panda Express provides both in-store dining and a drive-thru for on-the-go customers. This introduction aims to present an objective overview of this location based on recent customer feedback available online.

One customer shared their initial experience with this particular Panda Express location, expressing a degree of disappointment. While acknowledging the inherent nature of "Chinese Take Out" as "fast food," this reviewer felt that this establishment leaned too heavily into the "fast food" aspect, seemingly at the expense of other qualities. This suggests that the customer's expectations regarding the balance between speed and quality were not entirely met during their visit on February 7, 2025, at approximately 2:02 PM, with an order placed through the app under the name Robert M.

A significant issue highlighted in this review was the incompleteness of the order. The customer specifically ordered an Orange Chicken Bowl but reported that the bowl was missing the primary ingredient – the Orange Chicken itself. This indicates a potential lapse in order accuracy during the preparation process, which understandably led to dissatisfaction.

Furthermore, the reviewer raised concerns about the perceived freshness and quality of the food. They described the taste and texture as being akin to "left-over Chinese food," suggesting that the dishes tasted as if they had been sitting for a while and then reheated. This feedback points to a potential inconsistency in food preparation or holding times, impacting the overall dining experience.

Despite the issues with the food order, the customer did offer positive feedback regarding the physical store itself. The reviewer described the store as "lovely," indicating that the ambiance and cleanliness of the location were satisfactory. Additionally, the customer commended the staff for being "very cordial and polite," highlighting a positive aspect of the customer service encountered.

The parking situation at this location was noted as being "a little tight." However, the reviewer acknowledged that this was likely an unchangeable aspect of the property, suggesting it might be a minor inconvenience for some customers but not a fault of the restaurant's operation itself.

Another customer who recently visited this new Panda Express location also expressed disappointment, primarily concerning the portion sizes received. This reviewer stated that the amount of food they received was surprisingly small. They drew a comparison to their experiences at another Panda Express location at Tanglewood Mall, where they reportedly received a significantly larger amount of food for a similar price of $10.00. This suggests a potential inconsistency in portioning between different Panda Express locations within the same area, or perhaps a perceived issue with the value offered at this particular Valley View Blvd location.

Based on the limited available reviews for this specific Panda Express location in Roanoke, VA, a few key observations can be made. Firstly, there seem to be concerns regarding order accuracy, as one customer reported a significant item missing from their order. Secondly, the perceived freshness and quality of the food have been questioned, with one reviewer suggesting a "left-over" taste and texture. Thirdly, another customer raised concerns about the portion sizes, finding them smaller compared to another local branch.

On a more positive note, the physical appearance of the store at 4809 Valley View Blvd NW was described as "lovely," and the staff encountered by one reviewer were noted to be "very cordial and polite," indicating positive aspects of the environment and customer service. The parking lot was mentioned as being somewhat tight, which could be a minor inconvenience for some visitors.

As a well-established fast-food chain, Panda Express typically offers a standardized menu featuring popular American Chinese dishes such as Orange Chicken, Kung Pao Chicken, and various chow mein and fried rice options. Customers can typically order individual entrees, bowls with a base and entree, or larger family-style meals. Panda Express also often features limited-time promotional items.

However, no specific promotional information or unique features specific to this Roanoke location were mentioned in the provided reviews. For information on current promotions, new menu items, or any loyalty programs, local users are advised to check the official Panda Express website or contact the store directly at (540) 767-6699 or +1 540-767-6699.

In conclusion, the Panda Express at 4809 Valley View Blvd NW in Roanoke, VA, offers a convenient fast-food option for Chinese-inspired cuisine. While the store environment and staff politeness have been noted positively, recent customer feedback indicates potential areas for improvement regarding order accuracy, food quality (specifically freshness), and portion sizes compared to other locations. Local users considering this restaurant should be aware of these recent experiences and may want to verify their orders carefully, especially through the drive-thru. For the most current information on the menu and any ongoing promotions, direct contact with the store is recommended.