Panda Express

Welcome to Panda Express, a familiar name in the Chinese Restaurant category, situated at 11401 US-380 in Aubrey, Texas (TX 76227, USA). This particular location aims to serve the local community with a variety of popular American-Chinese dishes. However, recent customer feedback available online presents a mixed and concerning picture regarding food availability, delivery services, and food quality. This introduction provides an objective overview of these experiences to inform potential local users.

One customer who visited the restaurant in person noted that while the "food was alright," a significant issue was that "most of the options were missing." This suggests potential problems with inventory management or the availability of certain menu items at this location, which could be disappointing for customers with specific preferences. On a more positive note, this reviewer commented that "the restaurant was very clean" and that "the employee was super nice and helpful," indicating that the physical environment and at least one staff member provided a positive impression.

In contrast, another customer had a severely negative experience with a delivery order. They reported that the Panda Express website was "misleading" regarding the delivery service, as they were unaware that the delivery would be handled by DoorDash, a service they explicitly stated they dislike and consider "the worst delivery service ever." The customer experienced an excessive waiting time of over an hour with repeated delays and a lack of updates, except for notifications of further extended delivery times. Frustrated by the situation, the customer stated they could have walked to get their food in the time they had waited. As a result of this extremely poor delivery experience, they vowed never to use Panda Express again, citing the "extremely misleading" nature of the delivery information. The customer also mentioned a substantial order cost of "almost $70.00" and indicated their intention to file a complaint with the Better Business Bureau (BBB) against the business. Adding to their frustration, they reported being unable to reach the DoorDash delivery person by phone. The delivery time was further updated, adding another 30 minutes to the already long wait, leading the customer to suspect they would not receive the food they had paid for and prompting them to plan a dispute with their bank.

Adding to the negative experiences, a subsequent review from a customer who gave the place "another shot" approximately two months later (on June 29, 2024) reported a similarly abysmal experience. They waited 15 minutes for food that they described as "unseasoned dried out rice and noodles and old and burnt tasting Beijing Beef." This indicates a significant issue with food quality on this occasion, with key components of a meal being poorly prepared and unappetizing. This customer's reaction was definitive, stating, "I will never go here again, shut the doors on this abyssmal location."

Based on these recent reviews, this Panda Express location in Aubrey, TX, appears to be facing significant challenges in several areas. While one customer noted a clean environment and helpful staff, this positive aspect is overshadowed by concerns about the availability of menu items, severely problematic delivery experiences through a third-party service misrepresented on their website, and instances of very poor food quality with long wait times for in-person orders. The strong negative reactions, including a planned BBB complaint and a customer vowing never to return, highlight the severity of these issues.

The reviews provide limited information about the environment of the restaurant beyond the mention of cleanliness by one customer. There are no details about the overall ambiance, seating arrangements, or the general condition of the dining area.

In terms of services, Panda Express typically offers both dine-in and takeout. This location also offers delivery, but the experience reported by one customer through DoorDash was extremely negative, citing misleading information and excessively long wait times. The in-person order also involved a significant wait for poorly prepared food. The helpfulness of one employee was noted, but the overall service experience appears to be inconsistent and can be severely lacking, especially concerning delivery.

Features of Panda Express generally include a standard menu of American-Chinese fast food. However, the report of missing options suggests that the full menu might not always be available at this location. The negative reviews do not highlight any particularly positive or unique features. Instead, they focus on problems with basic aspects like order fulfillment, delivery, and food quality.

There is no promotional information mentioned in the provided reviews. Local users interested in any specials or offers at this Panda Express location would need to check their website, app, or contact the store directly.

In conclusion, the Panda Express at 11401 US-380 in Aubrey, TX, has received concerning recent feedback. While the restaurant might be clean and have helpful staff, significant issues have been reported regarding the lack of menu availability, severely problematic delivery experiences through a third-party service that was not clearly disclosed, and instances of very poor food quality with long wait times. Potential local users should carefully consider these recent experiences before deciding to visit or order from this location. The strong negative reactions from multiple customers suggest that there may be systemic issues that need to be addressed by the management of this Panda Express.