Panda Express

Panda Express, located at 8974 Trautwein Rd Space B in Riverside, CA 92508, is part of a well-known chain of Chinese fast-food restaurants. Customers can contact this specific location at (951) 697-7691 or their mobile number +1 951-697-7691 for inquiries about their menu, hours, or to place orders for pickup. Panda Express is known for its quick service and a variety of American Chinese dishes, with popular items like Orange Chicken and Chow Mein being staples of their menu. However, recent online reviews for this particular location present some serious concerns regarding customer service and allegations of discriminatory behavior.

One review, posted approximately two years ago, recounts a negative experience involving an employee named Jessica and two managers, Richard and a "Mexican lady manager." The customer stated that they were looking for their food and the employee did not inform them of its location, which they perceived as rude. When the issue was brought to the attention of the management, the customer felt that their account was not believed over the employee's. The reviewer described the managers, Richard and the other manager, as rude in their interaction with them.

More recently, another customer shared a deeply troubling experience, alleging passive-aggressive behavior and racism from a young, blue-eyed Caucasian female worker and a taller Caucasian male worker. This reviewer claimed that the female worker exhibited a passive-aggressive attitude, while the male worker made faces at them when he thought he was not being observed. In addition to these service issues, the customer reported receiving a skimpy plate and being served a partial piece of whole onion, which they found unappetizing. They also stated that they were not offered any sauces or thanked for their business. This reviewer, who identified as Hispanic, young, and on their day off, felt that their identity might have been the reason for the negative treatment. As a result of this experience, the reviewer explicitly stated their intention to boycott this particular Panda Express and advised others, especially people of color, to avoid it.

These two reviews paint a concerning picture of the customer service environment at this specific Panda Express location in Riverside. The allegations range from general rudeness and disbelief of customer complaints to more serious accusations of passive-aggressive behavior and racism directed towards a customer based on their perceived ethnicity. It is important to note that these are individual accounts, but the nature of the allegations, particularly the accusation of racism, is significant and should be taken seriously by potential customers.

As a well-established chain, Panda Express typically aims for a certain standard of service and food quality across its locations. However, these reviews suggest that this particular branch may be falling short in providing a positive and respectful experience for all customers. The lack of resolution for the first customer's complaint and the distressing details shared by the second customer regarding alleged discriminatory behavior are serious red flags.

Potential local users considering visiting this Panda Express at 8974 Trautwein Rd in Riverside should be aware of these recent negative experiences reported by other customers. While many Panda Express locations are known for their convenience and familiar menu, the service at this specific branch appears to be a significant concern. If you value respectful and fair treatment, these reviews suggest that you might want to exercise caution or consider alternative dining options in the area.

Without any positive reviews or information about the current environment, features, or promotional offers for this specific location, it is impossible to present a balanced view based solely on the provided data. The absence of positive feedback in this limited sample, coupled with the serious nature of the complaints, underscores the need for potential customers to be informed about these issues. It is hoped that the management of this Panda Express location will address these concerns to ensure a welcoming and respectful environment for all members of the Riverside community.

In conclusion, the Panda Express at 8974 Trautwein Rd in Riverside, CA, has received negative feedback regarding customer service, including allegations of rudeness, mishandling of complaints, and, more seriously, passive-aggressive behavior and racism directed towards a customer of color. Potential patrons should consider these reported experiences when deciding whether to visit this particular location. It would be advisable to seek more recent reviews or consider other dining options to ensure a positive and respectful dining experience.