Panda Express

Food was not cooked correctly. I got honey “this is the worst panda I’ve ever had don’t go here.” sesame chicken and green beans are like so over cooked. I don’t appreciate robots taking my order and going so slow to do so. Also service was super slow didn’t even get asked for any sauces. So I had to sit there for 5 mins extra just to get soy sauce. On top of that there are some pieces in my food that looked like someone had taken a bite out of it

Moving out to this area from uptown dallas. Lovers & Greenville location never did us wrong. 2 months down the line trying out this location. Had a new item for 1.50 Upcharge (Black pepper steak) bet, specifically left off the orange chicken from my order. Had the sweet fire and sesame on my bigger. Not to mention straight up tired of the orange chicken (frequenting panda for the last 10~ years) Husband did order one portion of orange for his bigger. He goes to pick up the order (drive thru) handed off no problem. Condiments, cutlery, and the order neatly tied up. Brings it home and we open the first box. Appetizers we ordered. Wow we thought, what great customer service or maybe an accident. There was a 2x portion for the spring rolls & rangoons. Close to closing we thought must have had extra. Proceed to the entrees. All the stickers are labeled correctly. Upon opening though……. It was a total of 5 out 6 entrees on our 2 bigger plate. ALL are orange chicken. With the one exception of the kungpao… great. All three of my entrees are not included in addition to paying an upcharge for one. Being in the industry i realized that instead of dealing with the problem.. they faked it and hoped it would slide under the rug. No way on earth they doubled the apps. And didn’t include 4 entrees, especially when one was an upcharge. And didn’t refund The difference. Knowingly & that being said.. staff is incompetent or lazy… Either way. Will be following up with this tomorrow, at the location and Panda Express corporate.

As I sat down to eat I've noticed amd seen people try to come inside. The doors were locked with a piece of paper that say drive thru only, I also checked the hours of the store, nothing indicates it's closing. this is to the manager of the store, my picture has a time/date on it. Please inform your employees what they are doing is not acceptable

This Panda Express location is seriously disappointing. First, the drive-thru ordering system is some kind of robot, so if you have allergies or need to customize your order, you’re out of luck. By the time you get to the window, it’s too late to change anything. Then, when I got my food, I couldn’t believe it, there were barely four small pieces of chicken in my bowl. For nearly $10 after tax, the least they could do is actually fill the bowl. Every time I come here, they skimp on portions. And to make matters worse, the other bowl I ordered wasn’t even correct. If you’re spending this much, you’re better off eating somewhere else.

Loved this local Panda Express besides the SH121 in The Colony. The store is clean and employees are available to assist. There are ample parking outside and have clean restrooms. The food is warm but requires some added portion. The tables are clean and menu is clearly mentioned. The taste of the food is good. They accept the online order pick up and always keep ready by the time customer arrives.