Panda Express

Panda Express, a well-known "Chinese Restaurant" chain specializing in American Chinese cuisine, operates a location at 9641 SW Washington Square Rd within the Washington Square mall in Portland, Oregon. While generally recognized for its quick service and familiar menu, recent customer reviews for this specific location highlight significant concerns regarding service quality and order handling. This introduction aims to provide an objective summary of the reported experiences to inform local users.

Based on the available customer feedback, the service environment at the Panda Express in Washington Square appears to be a major issue for patrons. One customer detailed a particularly negative experience with a cashier named David while attempting to pick up an online order. Despite the online system indicating the order was ready, it was not available upon arrival. The customer reportedly waited an additional twenty minutes without receiving their order. Furthermore, the interaction with the cashier was described as "very rude," with the employee allegedly ignoring the customer and attending to others who arrived later. The customer expressed feeling "disrespected" and stated their intention to avoid Panda Express altogether due to this "worst experience ever." This incident suggests a severe lack of customer service and inefficient handling of online orders at this location.

Another reviewer also reported "horrible service" while waiting in line for a fountain drink. According to this account, a staff member ignored the waiting customer and instead engaged in conversation with three other employees who were standing around. When the customer finally requested a drink, the staff member reportedly displayed a negative attitude and "threw" the receipt at them. This behavior further indicates a significant problem with the customer service provided at this particular Panda Express. The reviewer also noted that other staff members were simply "standing around" and not attending to customers, suggesting a lack of attentiveness and possibly inadequate staffing or training on customer engagement.

The services typically offered by Panda Express include dine-in and takeout. As this location is situated within a shopping mall, it likely caters to shoppers looking for a quick meal. Online ordering for pickup is also a standard service offered by the chain. However, the reported experiences indicate serious deficiencies in the execution of these services at the Washington Square location. The failure to have an online order ready despite the system indicating it was, and the subsequent long wait, undermines the convenience that online ordering is supposed to provide. Similarly, the rude and inattentive behavior of staff members directly impacts the quality of both dine-in and takeout experiences.

Features of Panda Express generally include a consistent menu of popular American Chinese dishes such as Orange Chicken, Kung Pao Chicken, and Broccoli Beef, along with various rice and noodle options. The appeal often lies in the predictability and speed of service. However, the negative reviews for the Washington Square location do not comment on the quality of the food itself, but rather focus almost exclusively on the poor level of customer service and issues with order fulfillment. This suggests that while the standard Panda Express menu is likely available, the overall experience is significantly marred by the reported service deficiencies.

There is no mention of any specific promotional information for the Panda Express at Washington Square in the provided reviews. Panda Express as a chain often runs national or regional promotions, but the immediate concern for this location, based on customer feedback, appears to be the fundamental aspects of service and order accuracy. Potential customers might want to inquire about any ongoing promotions, but should also be aware of the reported service issues.

In conclusion, the Panda Express located at 9641 SW Washington Square Rd in Portland, Oregon, has received concerning feedback regarding its customer service and the handling of online orders. Multiple reviewers reported rude and inattentive staff, long and unexplained wait times for online order pickup, and a general lack of respect towards customers. These negative experiences significantly detract from the convenience and enjoyment typically associated with fast-casual dining. While the standard Panda Express menu is likely available, local users should be aware of the reported service issues when considering this particular location. The absence of any positive comments in the provided reviews, and the strong negative sentiments expressed, suggest that significant improvements in customer service and order fulfillment are needed at this Washington Square Panda Express.