Panda Express

Panda Express, a well-known chain categorized as a Chinese Restaurant, has a location situated at 3811 S Cooper St Space#2158 in Arlington, Texas. With phone numbers (817) 375-0730 and +1 817-375-0730 provided, this branch offers Chinese-American cuisine to the local community. While Panda Express is a familiar name with a generally consistent menu across its locations, understanding the specific experiences of customers at this Arlington branch can be valuable for local users considering ordering from or visiting this establishment. Based on the limited recent customer reviews available online, there appear to be some concerns regarding order accuracy and customer service that potential patrons should be aware of.

One customer reported a negative experience involving an overcharge for food items that were neither received nor ordered. According to this review, upon requesting a refund for the discrepancy, the customer was informed that a refund was not possible due to company policy. Furthermore, the customer's request for a supervisor's contact information was allegedly met with the provision of only a general customer service number. This experience highlights potential issues with order accuracy and the handling of billing errors at this particular Panda Express location. The customer's strong statement of "never coming here again" underscores the level of dissatisfaction resulting from this incident.

Another recent review focused on an issue with an online order. The customer specifically ordered broccoli beef but reported that the meat was missing from their dish. This significant error in order fulfillment raises concerns about the attention to detail in preparing online orders at this Arlington Panda Express. Receiving a dish with a primary ingredient omitted can be highly disappointing and suggests potential problems with quality control or order verification processes.

Given these two recent customer reviews, a pattern of issues related to order accuracy, particularly with online orders, and potentially challenging experiences with customer service regarding errors and refunds seems to emerge. While these are just two individual accounts, they serve as important feedback for local users considering Panda Express on S Cooper St in Arlington. It is important to note that these reviews do not provide insights into the dining environment if the location offers dine-in services (which is common for many Panda Express locations), the speed of service for in-person orders, or the overall quality of the food when orders are fulfilled correctly.

As a large chain, Panda Express typically features a fast-casual environment characterized by a service line where customers can select their entrees, sides, and appetizers. The menu generally includes popular dishes such as Orange Chicken, Kung Pao Chicken, Sweet Fire Chicken Breast, Beijing Beef, and a variety of chow mein, fried rice, and vegetable options. Egg rolls, spring rolls, and cream cheese rangoon are common appetizers. Beverages and desserts are also usually available. However, the provided reviews do not offer any specific insights into the quality or taste of these standard menu items at this particular Arlington location, only highlighting issues with order accuracy for specific dishes.

Information regarding specific services at this Arlington Panda Express, beyond online ordering and takeout (implied by the nature of the reported issues), is not available in the provided text. It is likely that they offer standard fast-casual service where customers can order at the counter for immediate consumption or takeout. The presence of a phone number suggests that phone orders might also be accepted. However, details about catering services, delivery options through third-party platforms, or the availability of a drive-thru are not mentioned.

Similarly, the provided information does not include any details about special features or promotional offers specific to this Panda Express location in Arlington. Panda Express as a brand often runs national promotions and may have a loyalty program, but whether this particular branch participates in any local or limited-time offers is unknown based on the given reviews. To find out about any current promotions, customers would likely need to contact the store directly or check the Panda Express website or mobile app for deals specific to the Arlington area.

In conclusion, the recent customer feedback for the Panda Express located at 3811 S Cooper St in Arlington, TX, presents some cause for concern, particularly regarding the accuracy of online orders and the handling of customer service issues related to billing and order errors. One customer reported being overcharged and denied a refund for food not received, while another mentioned receiving a broccoli beef dish without the beef. These experiences suggest potential inconsistencies in order fulfillment and customer service responsiveness at this location. Local users considering this Panda Express for online orders should be aware of these recent issues. For those planning to order in person, these reviews serve as a reminder to carefully check their orders before leaving the premises. Without further information or more positive recent feedback, it is difficult to provide a more comprehensive and reassuring introduction to this specific Panda Express location.