Panda Express

I placed an online order at the location in Lone Tree off Willow Street at 5 pm for pick up at 7 pm. When I got to the location there was a note on the door expressing they had closed at 6 pm because of New Years Eve. I did not receive a call regarding my order and wasn’t going to be able to get a refund this evening because I would have to speak to the restaurant directly. The employees were still there and even signaled for me to go away when I walked up to the door. They refused to even just come speak to me. There were several customers approaching the restaurant as well because their hours listed for New Year’s Eve were until 9:30 pm. I called another location off Quebec to see if anything could be done and had another horrible experience with the manager on the phone. This manager did attempt to call the location though and they did not answer. At this point I figured I would try one more location and decided to call this location off Chambers. The Store Manager Saria was exceptionally understanding of the situation I was put in and I was able to come to her store and pick up my order. When I got to the store she was even on the phone with corporate regarding the situation. The biggest thing that stood out to me about this location was not only the level of customer service I received after experiencing a poor experience at two other locations in the same night but also just the atmosphere of this location and the quality of their food as well. I will be driving the extra 15 minutes just to go to this location from now on. Thank you so much for turning this experience around for me.

Consistently good food. Consistent service. The menu is evolving with staples and items added seasonally. The seasonal offerings are nice, but it's disappointing when you are looking forward to them and they are no longer available... The freshers were a nice addition to the drink choices Watermelon Mango, I would recommend asking for a cup for ice....

Just picked up panda on my way home and got a root beer. Forgot my straw in the car thankfully and was sipping on my drink when I noticed something on the cup. Dumped my cup out to find this. 🥴 seems like they haven’t properly cleaned their drink dispensers in a while.

3/10/24- Do not go through their drive through because they will mess up your order like they did ours. Our receipt clearly shows that one of our meals was supposed to have shrimp and we even paid the upcharge for it. Instead they gave us a chicken dish instead. Horrible customer service at this place and they don't check to see if they got your order open. Also when I tried to call them about getting refunded for the shrimp up charge no one bothered to pick up the phone. Do not go to this location, they do not care about the customer experience. Update: when I finally got them on the phone the manager Sarah said that the system wouldn't let them do a refund and the best she could do was give me a credit for 30 days, but that still makes me have to drive all the way back out their because of their mistake. Once again horrible customer service!

For an afternoon lunch, this place is barely busy at all in the lobby, and the place is pretty clean to boot. Though it took a small time for service, the food was pretty good for what you are paying for. Though, they could have cleaned up the TV wall before opening, that did not look safe at all having things hang from the wires like that.