Panda Express

For local residents and visitors in Colorado Springs, Panda Express located at 2960 S Academy Blvd SUITE 110 offers a convenient option for those seeking a quick and familiar Chinese meal. You can contact this location at (719) 392-1868 or +1 719-392-1868 for any inquiries or to place an order.

Based on recent customer experiences, this particular Panda Express seems to be performing well in terms of service speed and food quality. One reviewer expressed surprise at their positive experience, noting that their order placed through the Panda Express App was fulfilled very quickly, even during the lunch rush. They also highlighted the freshness and temperature of the food, an aspect where they felt many other Panda Express locations often fall short. This customer indicated consistent satisfaction over multiple visits within a two-month period, which suggests a degree of reliability at this specific branch.

The positive review also specifically mentioned some standout menu items. The "Hot Orange Chicken" received an 8 out of 10 rating and was recommended to be kept on the menu, indicating its popularity and quality at this location. Additionally, the "Chef's Special" was particularly praised, receiving a 9 out of 10 rating and described as "incredible," especially considering it was from a Panda Express. This suggests that this location might be executing some of the brand's limited-time or specialty offerings exceptionally well.

However, it is crucial to present a balanced perspective by also acknowledging negative feedback. One customer reported a severe case of suspected food poisoning after ordering pickup from this location in the latter part of the day on May 3, 2025. This individual described experiencing significant pain for an extended period, severe enough to consider seeking emergency medical attention, and reported being unable to work. They explicitly stated their intention to never eat at Panda Express again, emphasizing their belief that the food was handled safely on their end. This is a serious claim and should be noted by potential customers.

Given the contrasting reviews, it appears that experiences at this Panda Express location can vary. The positive feedback highlights efficient service through the mobile app, along with fresh and hot food, particularly the Orange Chicken and the Chef's Special. This suggests that on many occasions, this branch is meeting or even exceeding expectations for a quick-service restaurant.

On the other hand, the serious allegation of food poisoning is a significant concern that potential customers should be aware of. While it is a single report, it warrants consideration, and individuals might want to exercise caution or seek more recent reviews to gauge the current food safety standards at this specific location.

As a chain, Panda Express generally offers a casual dining environment focused on efficiency and quick service. Customers typically order at a counter and can either take their food to go or eat in a designated seating area. The atmosphere is usually functional and family-friendly, prioritizing convenience over elaborate decor. Specific details about the ambiance of the 2960 S Academy Blvd location were not provided in the reviews.

Panda Express's service model is centered around fast order fulfillment, whether for dine-in or takeaway. The positive review mentioning quick service via the app during a busy period indicates that this location is likely efficient in processing orders, especially those placed digitally. This can be a significant advantage for customers looking for a fast meal option.

In terms of features, the consistency of some menu items like the Orange Chicken, as noted in the positive review, is a typical characteristic of chain restaurants. However, the exceptional quality of the Chef's Special, as also mentioned, suggests that this location might be particularly adept at preparing certain dishes or that the specific Chef's Special at the time of the review was well-received. The availability of online ordering through the Panda Express App is another convenient feature that allows for quick and easy ordering for pickup.

No specific promotional information was mentioned in the provided reviews. However, Panda Express frequently offers various promotions, discounts, and special deals through their app, website, and in-store. Local users are advised to check the official Panda Express website or app for any current offers applicable to the 2960 S Academy Blvd location.

In conclusion, the Panda Express at 2960 S Academy Blvd SUITE 110 in Colorado Springs presents a mixed picture based on the available reviews. While some customers have experienced fast service and fresh, well-prepared food, including notable items like the Orange Chicken and the Chef's Special, a serious allegation of food poisoning raises significant concerns about food safety at this location. Potential customers should weigh these contrasting experiences when considering dining or ordering from this Panda Express. It might be prudent to look for more recent reviews or contact the store directly with any concerns.