Panda Express

I ordered through the app, I pull up in the drive-through and they asked for the phone number associated with the account, I explained that I didn’t enter a phone number when I made the account. Then they asked for an order number, and I explained that I never have to verify that, just my name. Them I had to explain what was in my order. Then they proceeded to verify again if that’s my name when I get up to the window. An overcomplicated, convoluted process that I have never dealt with in previous experiences. How many people are ordering from this location within that short of a timeframe that would be named Justin H? And the sauces I requested in the app didn’t get included in the bag. I’ve had better experiences during dinner.

Placed on online order. Waited 20 minutes in the drive though and had to yell my name at the cashier after a 5 minute hold. Doesn’t speak hardly any English. I then get told they don’t have it, I come inside and it took 10 minutes before I was spoken to. Every employee including the manager on duty should be fired. It’s not hard to make things right when you screw up and hand out the wrong order and don’t want to admit it. I saw them handing it out to someone in front of me.

I got turned down twice when ordered the beyond chicken. I get it's a new item, and may not be as popular, but unwilling to make it, is just weird! I had to speak with a manager and was given the exact run around for this. Finally after a 25 minute wait, I did get my order and to my yet disappointment, the food wasn't cooked correctly. The chow mein was cold and tasted wierd. I'm visiting this area and I'm not sure if this is the norm of this Panda location.

Thanks for all the chicken. Pay $15 and get 7 dinky prices of chicken. Then you sit there and ask em if I want to donate extra money… focus on making the orders correctly. People are paying for a service and expect to receive it.

Me and my friend came in after a night out and the store was weirdly clean and the nice young lady who made our orders was surprisingly kind and helpful. Typically I go to the store in midtown phx and this store blew my expectations outa the water. Send the staff from this store to the 12th street store and I’ll eat panda more 😂