Panda Express

Welcome to Panda Express, a well-known chain in the Chinese Restaurant category, located at 16645 Sierra Lakes Pkwy #130 in Fontana, California. This particular branch aims to provide local users with a convenient option for fast-food style Chinese cuisine. While Panda Express is generally recognized for its standardized menu and quick service, customer experiences at this Fontana location present a mixed perspective, particularly concerning food quality and certain aspects of service.

Regarding the environment, one customer described the Fontana Panda Express as "large and clean," which are positive attributes for any dining establishment, especially a fast-food restaurant where cleanliness is a significant factor for customer comfort and trust. The reviewer also appreciated the availability of "hand sanitizer in multiple places," indicating a focus on hygiene and customer well-being within the premises. This suggests that the physical space of this Panda Express location is well-maintained and provides a sense of cleanliness for its patrons.

In terms of services, one reviewer offered a notable positive comment, stating that "the staff is always great." This suggests that the employees at this Fontana location are generally perceived as friendly and helpful, which can significantly enhance the customer experience. However, another reviewer had a contrasting experience with the cashier, describing them as "not polite" and noting the absence of a "thank you or a smile." This inconsistency in staff demeanor indicates that while some employees provide good service, others may fall short of customer expectations in terms of politeness and engagement.

Several features of this Panda Express location have been points of concern for customers. One issue raised was the lack of certain amenities, specifically "no chop sticks" and "no large a la-cart boxes." The absence of chopsticks can be inconvenient for customers who prefer to eat their Chinese food in the traditional manner. The lack of large takeout boxes might be problematic for those ordering larger quantities of food or specific combinations that do not fit well into standard containers. These missing items can detract from the overall convenience and satisfaction of the dining experience.

The quality of the food at this Panda Express location has also been a subject of criticism in the provided reviews. One former customer stated that "the portions are not equal to cost" and reported receiving "broccoli that has gone bad," expressing being "grossed out and speechless." This is a significant concern, as the serving of spoiled food reflects poorly on food safety and quality control. The reviewer also mentioned a questionable piece of food that was neither meat nor soy sauce, further highlighting issues with the ingredients or preparation.

Another reviewer noted that the "fried rice had a mildly toasted to burnt taste" that was noticeable to both them and their husband. They also pointed out "some noticeable burnt spots" on the peas in the fried rice. While they described it as "not terrible, just saying," this still indicates a flaw in the cooking process that affects the taste and texture of a staple dish. Additionally, this reviewer reported that the lemonade dispenser was out of order, with only water being dispensed, which is a minor inconvenience but still reflects a lack of attention to detail or maintenance.

Considering the mixed feedback, it is difficult to ascertain any specific promotional information for this particular Panda Express location. As a large chain, Panda Express does frequently offer national and regional promotions, which may or may not be consistently implemented at every branch. Local users interested in any special offers, discounts, or new menu items at the Fontana - Sierra Lakes Pkwy location are advised to check the Panda Express website or contact the restaurant directly at (909) 823-1644 or +1 909-823-1644. They can inquire about any current deals or limited-time offerings that might be available.

In conclusion, the Panda Express at 16645 Sierra Lakes Pkwy #130 in Fontana, CA, appears to offer a large and clean environment, and the staff is reportedly friendly. However, there are significant concerns regarding the quality of the food, with reports of bad broccoli and burnt fried rice. Additionally, one customer experienced an impolite cashier, and the location was noted to be missing chopsticks and large takeout boxes. Potential customers should weigh these factors when considering this specific Panda Express location. For the most current information on the menu and any promotions, it is best to contact the store directly at (909) 823-1644.