Panda Express

Welcome to Panda Express, a well-known chain within the Chinese Restaurant category, located at 13311 Shelbyville Rd Lot 4, Louisville, KY 40223, USA. Panda Express offers a variety of American Chinese cuisine in a fast-casual setting. For inquiries, you can contact this Louisville location at (502) 489-3980 or via their mobile number at +1 502-489-3980.

Recent customer reviews of this particular Panda Express location in Louisville present a somewhat mixed picture, reflecting experiences that are both positive and negative. One customer shared a disappointing experience that occurred on March 24, 2025, at 8:45 PM. According to this review, their children ordered a seemingly simple meal of double orange chicken and noodles. However, upon arriving home, they discovered that the box intended to contain noodles instead held only cabbage and onions, with a meager amount of approximately six noodles. The customer expressed significant frustration and disappointment, emphasizing the unsuitability of a box filled with primarily vegetables for children expecting a noodle-based meal. They deemed it a waste of money and urged the restaurant to improve, suggesting that fresh noodles should be cooked if needed or, if noodles are unavailable, customers should be informed rather than receiving a substitute of mostly cabbage and onions.

On a more positive note, another customer, who identifies as a frequent diner at this Panda Express location, shared their enthusiasm for a new menu item: the Spicy Bourbon Chicken. This customer stated that it has become their new favorite and expressed hope that it will remain on the menu. They reiterated their frequent patronage and described Panda Express as a "very good American Chinese cuisine restaurant." This positive feedback suggests that Panda Express continues to offer popular and enjoyable dishes that resonate with regular customers, and that new menu additions can be well-received.

Considering these recent reviews, it appears that while Panda Express generally offers a satisfactory experience for many, as indicated by the frequent diner's positive feedback, there can be inconsistencies in order fulfillment, as highlighted by the negative experience involving the missing noodles. This suggests that while the food quality of certain items, such as the new Spicy Bourbon Chicken, can be a draw, attention to detail in order preparation is crucial to ensure customer satisfaction.

As a chain restaurant, Panda Express typically features a standardized environment across its locations. Customers can generally expect a brightly lit, fast-casual setting with a service counter where they can select their entrees, sides, and appetizers cafeteria-style. Seating areas are usually available for those who wish to dine in. The focus is on quick service and convenience.

The services offered by Panda Express typically include dine-in, carry-out, and often online ordering with pickup options. Delivery services may also be available through third-party platforms, although this is not explicitly mentioned in the provided reviews for this specific location.

A key feature of Panda Express is its menu of popular American Chinese dishes, such as Orange Chicken, Kung Pao Chicken, Broccoli Beef, and a variety of chow mein and fried rice options. The introduction of new menu items, like the Spicy Bourbon Chicken mentioned in one of the reviews, is also a characteristic of the chain, aiming to keep the menu fresh and appealing to a wide range of tastes.

Panda Express often has promotional offers, which can vary by location and time. These may include limited-time menu items, meal deals, family feasts, and discounts through their mobile app or online ordering. While the provided reviews do not mention specific promotions currently running at this Louisville location, it is common for Panda Express to have such offers. Local users are encouraged to check the Panda Express website or app for any ongoing promotions or limited-time specials.

In conclusion, the Panda Express located at 13311 Shelbyville Rd Lot 4 in Louisville, KY, is part of a well-known American Chinese fast-casual chain. While it generally provides a satisfactory dining experience for many, as evidenced by the positive feedback from a frequent diner enjoying a new menu item, there can be instances of errors in order preparation, as highlighted by the missing noodles incident. Customers can typically expect a standard fast-casual environment with options for dine-in and carry-out. Panda Express is known for its popular American Chinese dishes and often introduces new menu items and promotional offers. Local users who enjoy this style of cuisine may find Panda Express to be a convenient option, but should also be mindful of potential inconsistencies in order accuracy. Checking for current promotions online or through the Panda Express app is recommended for those looking to maximize value.