Panda Express

Welcome to Panda Express, a familiar name in the Chinese Restaurant category, located at 12160 Shawnee Mission Pkwy, Shawnee, KS 66216, USA. As part of a national chain, this Panda Express branch offers a convenient option for those seeking American Chinese fast food in the Shawnee area. You can contact them at (913) 631-0082 or their mobile number, +1 913-631-0082, for inquiries.

Panda Express restaurants typically feature a fast-casual environment designed for quick service. The atmosphere is usually bright and efficient, catering to both dine-in customers looking for a fast meal and those picking up food to go. You can generally expect a service counter where you can view the available dishes and place your order, along with a seating area for eating on-site. The focus is on providing a convenient and relatively speedy dining experience.

In terms of services, Panda Express in Shawnee likely offers both dine-in and takeout options, consistent with the chain's standard model. Customers can order at the counter and either eat their meal in the restaurant or take it away. While the provided reviews do not specifically mention delivery, Panda Express often partners with third-party delivery services. Local users interested in delivery should check with their preferred delivery apps to see if this location is an option.

Panda Express is known for its consistent menu of American Chinese dishes, including popular items like Orange Chicken, Chow Mein, and various rice and vegetable dishes. However, recent customer reviews for this Shawnee location raise concerns about the consistency and quality of some of these staples. One reviewer, writing on May 8, 2025, described their experience as "absolutely disgusting," specifically questioning the composition of the noodles, stating that their order seemed to be mostly cabbage with very few noodles, which was a recurring issue for them. They also alluded to problems with the chicken, using a facepalm emoji, suggesting dissatisfaction with this item as well. This strongly negative feedback indicates potential issues with food preparation and ingredient ratios at this particular branch.

Another customer reported that the food they received was "ok but seemed pretty old." This raises concerns about the freshness of the food being served. They also expressed disappointment regarding a beverage purchase, a "watermelon mango refresher," for which they were not informed about the lack of refills and felt that at least one refill should have been provided given the $4 price. This points to potential issues with customer service and transparency regarding drink policies.

The limited reviews available paint a concerning picture of the food quality and customer experience at this Panda Express location in Shawnee. The strong complaint about the noodles being mostly cabbage and the suggestion of old food indicate potential problems with food preparation and freshness. Additionally, the dissatisfaction with the drink refill policy suggests areas for improvement in customer service and communication.

Promotional information specific to this Panda Express location is not included in the provided reviews. However, Panda Express as a chain frequently offers various promotions, such as limited-time offers on new dishes, family meal deals, and discounts through their mobile app or online ordering. To find out about any current promotions at the 12160 Shawnee Mission Pkwy location, local users should check the official Panda Express website, use their mobile app, or inquire directly when placing an order. In-store signage might also advertise current deals.

In conclusion, while Panda Express is a well-known Chinese fast-food chain, the recent customer reviews for the location in Shawnee, KS, at 12160 Shawnee Mission Pkwy, present significant concerns. Customers have reported issues with the quality and composition of dishes like the noodles, as well as the freshness of the food. There was also dissatisfaction expressed regarding the drink refill policy. Local users considering this Panda Express for a quick meal should be aware of this recent negative feedback, which suggests potential inconsistencies in food quality and customer service. It might be prudent to check for more recent reviews or consider other dining options in the area to ensure a satisfactory experience. Checking the Panda Express website or app for any ongoing promotions might be worthwhile if you still choose to try this location.