Panda Express

Panda Express, situated at 100 Sesame Dr in Morgantown, West Virginia, is a well-known chain restaurant offering a variety of American Chinese cuisine. For local users in Morgantown, Panda Express provides a convenient option for familiar and popular Chinese-inspired dishes. Based on recent customer reviews, the experience at this location appears to be a blend of consistent favorites and occasional inconsistencies in food preparation, alongside instances of exceptional customer service.

One reviewer shared mixed feedback regarding their recent orders. While acknowledging that the "Bejing beef was pretty good and the Orange chicken is always good," which are signature and frequently praised items on the Panda Express menu, they raised concerns about the portion sizes of other dishes. Specifically, they described a "Beef and broccoli" order that contained a disproportionate amount of broccoli compared to the beef, noting "10 large pieces of broccoli piled on top of 6 pieces of beef the size of a postage stamp!" This suggests a potential issue with quality control or consistency in the serving of certain menu items, which could be a point of consideration for customers looking for a balanced meal.

The same reviewer also commented on a "New dish Firecracker steak n shrimp" that they tried, expressing disappointment with the quantity of shrimp, stating that it had "only 2 pieces of shrimp." This again highlights a potential issue with the value or composition of some of the newer or less established menu items. While taste is subjective and was not explicitly criticized here, the quantity of key ingredients appears to be a concern for this particular customer.

On a more positive note, another reviewer had an overwhelmingly "Great Place" experience, largely attributed to the exceptional service they received from an employee named Patrick. This positive feedback sheds light on the potential for excellent customer service at this Morgantown location. The reviewer specifically commended Patrick for being "extremely polite and accomodating." This suggests that at least some members of the staff are dedicated to ensuring a pleasant experience for the customers.

The reviewer's positive experience occurred despite some initial challenges. Upon arrival, they found that the restaurant was out of both "teriyaki chicken" and "crab rangoon," which are popular menu items. The staff informed them of a "10 min wait" for the teriyaki chicken, which the customer found acceptable. However, the restaurant then experienced a rush, becoming "flooded with a line." Despite the increased workload, Patrick took initiative and went above and beyond to ensure the customer's satisfaction.

Patrick's exceptional service included personally walking the food that was ready over to the customer and then returning to deliver the chicken once it was prepared. The reviewer explicitly praised this effort, stating "Patrick took it upon himself to walk the food that was ready over to us, and then walk the chicken over when it was ready." This level of attentiveness and dedication to customer care, especially during a busy period and despite menu limitations, resulted in a "10/10 experience" for this customer. They also noted having "a very pleasant time even when you have to wait and it's busy," further emphasizing the positive impact of Patrick's service.

Based on these reviews, the environment at this Panda Express location is likely that of a typical fast-casual restaurant, focused on efficiency and quick service. While the ambiance is not specifically described, the positive service interaction suggests a potentially friendly and accommodating atmosphere, at least when certain staff members are on duty. The services offered include both dine-in and takeout, consistent with the Panda Express brand.

Features of Panda Express generally include a steam table setup where customers can view and select their entrees and sides. The menu typically includes a variety of chicken, beef, and shrimp dishes, along with rice, noodles, and vegetable options. Popular staples like Orange Chicken are consistently mentioned, suggesting a degree of reliability in some of their core offerings. However, the variability in portion sizes for other dishes, as noted in one review, could be a point to consider.

As the provided information does not include any specific promotional details for this particular Panda Express location in Morgantown, WV, local users interested in any current offers or discounts are advised to check the official Panda Express website or contact the restaurant directly at (304) 599-6939 or +1 304-599-6939. Chain restaurants like Panda Express often have national or regional promotions that may be applicable.

In conclusion, Panda Express at 100 Sesame Dr in Morgantown, WV, offers a familiar range of American Chinese dishes, with some standout favorites like Orange Chicken and reportedly good Beijing Beef. However, recent feedback indicates potential inconsistencies in portion sizes for certain items. On the service front, while the restaurant can get busy and may occasionally run out of popular items, there is also evidence of exceptional customer service from dedicated employees like Patrick, who are willing to go the extra mile to ensure customer satisfaction. For local users, Panda Express remains a convenient option for a quick Chinese-inspired meal, with the caveat to be mindful of potential variations in portion sizes and to appreciate the possibility of excellent service.