Panda Express

Ridiculous long wait at the cash register. The line for ordering food was fast but the girl at the cash register was painfully slow. The counter got backed up with food orders while the cash register girl was taking forever. When it was finally my turn to pay, my daughter’s order had been given to the customer before us. They gave my daughter another order but the portion size was significantly smaller. Do better!

I’ve been a regular customer at this location with generally decent experiences, but today’s visit was incredibly disappointing due to the poor attitude of an employee named Jose. When I arrived to pick up my order, I waited until it was clear to approach the counter. A young employee initially seemed like he was going to help but didn’t, and then Jose, an older, heavier-set employee, asked for my name. I gave it to him, but he couldn’t find my order. I pointed out that he had just looked at it twice, and he claimed the name was different. I showed him my order confirmation in two forms, both of which clearly matched my order. Despite confirming this multiple times, he smiled and still asked, “But what’s the name?” At that point, it was clear to me that Jose was not interested in resolving the situation in a respectful or efficient manner. Even though he knew the order was mine, he continued to treat me dismissively. He asked, and i showed him again my text conformation with my name and also my online receipt. I told him that my order could be under my first or middle name, but instead of helping me, he insisted on making the situation more difficult than it needed to be. His rude demeanor and unprofessional behavior made me feel like I was being mistreated for no reason. In the end, he ended up handing me my order without even confirming my name and that was the reason for the hold up, even after I had provided all the necessary information. As a first responder, I’m used to dealing with high-pressure situations, but this kind of treatment during a simple lunch pick-up was completely unnecessary. I expect professionalism and respect when I’m paying for a service, and today, I received neither. Jose’s attitude was disappointing, and it left me questioning the level of customer service that Panda Express is allowing. I hope management addresses this behavior, as I don’t think it’s too much to ask for basic courtesy when picking up an order.

The most popping corner in the food court! Fresh and hot, this place is always cooking food to serve and they prepare small batches to keep the food amazing. They partner with charities and I trust the Panda Family so why not give a dollar when you pay. Nice selection of bottled beverages including unsweetened iced tea.

Horrible management by Rafa. He is always in the kitchen and burnt spring rolls. I showed him and he argued that if he didn’t cook them as long they would be frozen. Wrong. Edwin gives special treatment to specific customers like him and has little patience with others. Good should be consistent. Not burnt one day and cooked right the next. Very defensive manager with no couth and no sophistication. Has no idea how to speak professionally or correct his staff. There is also tons of litter in the front of this location that he never addresses.

Good customer service clean restaurant pretty busy but customers are being helped right away. Food is fresh they have entertainment and different drink varieties...alot of space good teamwork .. Food was so good im very satisfoed with my visit