Panda Express

Welcome to Panda Express, a well-known American Chinese fast-food restaurant located at 4158 Roberts Lane in Morristown, Tennessee. This location offers a familiar menu of popular dishes for both dine-in and takeout customers. Based on recent online reviews, experiences at the Morristown Panda Express appear to be varied, with some customers praising aspects like cleanliness, friendly service, and food quality, while others have reported significant issues with wait times and staff rudeness.

One customer who dined in at the Morristown Panda Express noted the exceptional cleanliness of the establishment, mentioning that they and their partner were the only two guests in the lobby at the time of their visit. This suggests that maintaining a clean dining environment is a priority for this location, at least during quieter periods. The same reviewer also commended the employees who handled their order for being "extremely nice and patient," and the cashier for being "happy to check us out." This positive feedback highlights the potential for friendly and helpful customer service at this Panda Express.

Regarding the food, this customer opted for the Orange Chicken and fried rice, which they reported "definitely hit the spot." Their partner enjoyed the chicken teriyaki, Orange Chicken, and noodles, stating that he "devoured" his meal. Additionally, the reviewer praised the "GREAT" food portions, suggesting good value in terms of quantity. They also mentioned enjoying the passion fruit and berry fruit juices, indicating a satisfactory beverage selection.

However, a contrasting and severely negative review paints a very different picture of the Morristown Panda Express. This customer described it as "the worst food service location I have ever been to." Their primary complaint was the excessive wait time, reporting that they and many others waited for an hour for "simple food orders." They also alleged that online orders were being prematurely marked as "completed" when customers had only received their drinks. Furthermore, this reviewer claimed to have witnessed multiple people being told that the long wait times were beyond the control of the workers, and that the staff was "very rude." Based on this experience, the reviewer strongly recommended spending money elsewhere for better quality food and service.

Considering these two very different recent experiences, it is difficult to form a definitive overall picture of the Morristown Panda Express. The positive review highlights a clean environment, friendly and patient staff, satisfying food quality and portion sizes, and good beverage options. On the other hand, the negative review raises serious concerns about extremely long wait times, potentially mismanaged online orders, and rude staff behavior. These discrepancies suggest potential inconsistencies in the restaurant's operations, possibly varying based on the time of day, staffing levels, or order volume.

Panda Express, as a chain, typically offers a fast-casual dining experience with a focus on quick service and a standardized menu of American Chinese dishes. Customers usually select their entrees, sides, and appetizers from a display, which are then assembled for dine-in or takeout. The menu features popular items like Orange Chicken, Kung Pao Chicken, Broccoli Beef, fried rice, and chow mein. The positive review aligns with this expectation, mentioning several of these standard offerings.

While the positive review briefly mentions the cleanliness of the lobby, the environment of the dining area is not described in detail. Panda Express restaurants generally aim for a clean and functional space for quick meals. The negative review does not comment on the physical environment, focusing instead on the service and operational issues.

In terms of services, the Morristown Panda Express offers both dine-in and takeout options, including online ordering and a counter service model. The positive review praised the friendliness and patience of the staff, as well as the efficiency of the cashier. However, the negative review reported rude staff and significant issues with the speed and management of orders, particularly online orders. This stark contrast indicates a potential inconsistency in service quality.

Features of Panda Express typically include its recognizable menu, quick service, and generally consistent food quality across locations. The Morristown location appears to offer the standard menu items and, at times, friendly service and clean premises. However, the reported long wait times and rude staff are significant negative features that potential customers should be aware of.

No specific promotional information for the Morristown Panda Express is available in the provided text. Panda Express often has national promotions, which may be applicable at this location. Local users interested in any specific deals or offers should check the official Panda Express website or contact the Morristown restaurant directly at (423) 900-2083 or their mobile number +1 423-900-2083.

For local users in Morristown considering Panda Express at 4158 Roberts Lane, it is crucial to acknowledge the widely differing recent experiences. While some customers have enjoyed clean surroundings, friendly staff, and satisfying food, others have reported severe issues with wait times and staff behavior. It may be prudent to consider the time of day and potential order volume when deciding to visit, or perhaps try a smaller order initially to gauge the current service and food quality.

In conclusion, the Panda Express in Morristown presents a mixed bag of recent customer experiences. While there are positive reports regarding cleanliness, friendly service, and food quality, significant concerns have been raised about excessive wait times and rude staff. Local users should be aware of these contrasting reviews when making their dining decisions.