Panda Express

Panda Express, situated at 13340 Rittenhouse Dr in Midlothian, Virginia, is a Chinese fast-food restaurant providing a convenient option for local users seeking quick-service Chinese cuisine. As part of a well-known chain of Chinese restaurants, Panda Express offers a standardized menu of popular American Chinese dishes, catering to individuals looking for familiar flavors and efficient service. This location in Midlothian provides options for drive-thru, dine-in, and takeout, accommodating various customer preferences and schedules.

For inquiries or to place orders, Panda Express can be contacted at (804) 763-3227 or via their mobile number +1 804-763-3227. These contact methods are available for customers who may have questions about the menu, hours of operation, or specific services offered at this location.

Based on recent customer reviews found online, the experiences at the Panda Express in Midlothian present a somewhat contrasting view, particularly regarding service efficiency. One customer shared a negative experience specifically related to the drive-thru service. This reviewer gave a one-star rating due to their perception of inefficient drive-thru management. They described a situation where customers were asked to pay for their orders and then drive around to a parking lot to wait for their food. The reviewer argued that this approach did not solve the issue of long wait times but rather seemed like an attempt to circumvent the appearance of slow service. The customer reported waiting for 25 minutes in the parking lot and then having to re-enter the drive-thru to finally receive their order. This feedback raises concerns about the speed and efficiency of the drive-thru service during busy periods and suggests a potential need for improvement in kitchen operations to expedite order fulfillment.

In contrast to this negative experience, another customer review provided a highly positive account of their visit to this Panda Express on March 15, 2025, at 2:30 pm. This reviewer specifically commended the staff working at that time, describing them as "particularly thoughtful." They highlighted the friendliness of the staff, their proactive effort to ensure that customers received fresh food, and their diligence in keeping the tables clean. This customer concluded that it was the "Best fast food experience in awhile" and praised the "Excellent team working here." This positive feedback indicates that at certain times, or perhaps under specific staffing, the Midlothian Panda Express can provide commendable customer service and maintain a clean dining environment while serving fresh food.

Considering these two recent reviews, the service at the Panda Express in Midlothian appears to be somewhat inconsistent. While one customer experienced significant delays and perceived inefficiency in the drive-thru, another praised the staff for their thoughtfulness, friendliness, and attention to freshness and cleanliness during an in-person visit. This suggests that the quality of service may vary depending on the circumstances, such as the time of day or the specific team on duty.

As a fast-food establishment, the environment of Panda Express typically follows a standardized design across its locations. Customers can generally expect a casual and functional dining area suitable for quick meals. The positive review mentioning clean tables suggests that at least at the time of that visit, the restaurant maintained a satisfactory level of cleanliness in the dining area. However, the negative review focused on drive-thru efficiency did not provide insights into the interior environment.

The services offered by Panda Express include drive-thru, dine-in, and takeout, providing multiple options for customers to access their menu. A key feature of Panda Express is its display of ready-to-serve dishes, allowing customers to quickly select their meal combinations. The positive review noted the staff's effort to ensure fresh food, which suggests a commitment to quality even within a fast-food model. However, the negative review highlighted potential issues with the speed and process of the drive-thru service.

Currently, the provided customer reviews do not contain any information about specific promotional offers or discounts at this Panda Express location. As a national chain, Panda Express often has ongoing promotions that may be available across various locations or advertised through their corporate channels. Local users interested in any such promotions at the Midlothian branch would likely need to check the official Panda Express website, their mobile app, or inquire directly with the restaurant via phone.

In conclusion, the Panda Express at 13340 Rittenhouse Dr in Midlothian, VA, offers a convenient option for Chinese fast food with drive-thru, dine-in, and takeout services. Recent customer feedback presents a mixed view of the service efficiency, with one report of significant drive-thru delays and a perceived flawed system for managing wait times. Conversely, another customer praised the staff for their thoughtfulness, friendliness, and commitment to fresh food and cleanliness during an in-restaurant visit. The environment is likely consistent with a typical fast-food setting. While the potential for positive service and fresh food exists, customers using the drive-thru may want to be aware of the reported issues with wait times. For information on any current promotions, direct inquiry with the restaurant or checking official Panda Express channels is recommended.