Panda Express

Panda Express, located at 44047 Osgood Rd Suite 200 in Fremont, California, 94539, is a well-known chain of Chinese restaurants that offers a fast-food approach to American Chinese cuisine. They can be contacted at (510) 490-1112 or via mobile at +1 510-490-1112. Panda Express is recognized for its quick service and a menu featuring popular dishes that cater to a broad audience seeking familiar Chinese-inspired flavors.

While Panda Express is a widely established brand, recent customer reviews for the Fremont location on Osgood Road indicate some potential areas of concern, particularly regarding order accuracy and customer service. One customer reported receiving the wrong items after placing an order. Their husband had ordered fried rice with teriyaki chicken but received a chow mein bowl instead. Similarly, the reviewer, who ordered a chow mein plate with Kung Pao chicken and honey walnut shrimp (and paid extra for the shrimp), received broccoli and beef instead. This experience highlights a significant issue with ensuring that customers receive the food they ordered and paid for, which can lead to dissatisfaction.

The same reviewer expressed a general frustration with the difficulty in receiving accurate orders, especially when extra charges are involved for specific items. This suggests that issues with order fulfillment may not be isolated incidents and could be a point of concern for customers choosing to dine at or order from this location.

Another customer shared a negative experience specifically related to customer service. This individual, who was in Fremont for work and looking for a nearby Chinese food option, visited the Panda Express on Osgood Road and noticed a new menu item: the steak and shrimp firecracker entree. Intrigued but unsure about the flavor of the sauce, the customer requested a small sample of the sauce, perhaps with a piece of green bean or another small vegetable, simply to taste it before placing an order for the full entree. They explicitly stated that they did not ask for a sample of the steak or shrimp itself, only a small taste of the sauce on a vegetable.

The response from the staff was a refusal to provide any sample, citing a policy against giving out samples. The customer then inquired about the possibility of exchanging the dish if they ordered it and did not like it. The clerk reportedly rolled their eyes and gave a vague response about potentially being able to trade it. This interaction left the customer feeling that they would be wasting their time by ordering a dish they were unsure of, having it packaged, paying for it, and then having to go through the hassle of potentially exchanging it if it was not to their liking. As a result of this negative customer service experience, the reviewer decided to leave the restaurant without placing an order and expressed that the poor service might explain why the place was empty at the time of their visit.

These recent reviews paint a picture of a Panda Express location in Fremont that may be struggling with order accuracy and potentially lacking in customer service sensitivity. While Panda Express, as a brand, offers a convenient and familiar option for American Chinese fast food, these localized issues could impact the overall dining experience for customers at this specific branch.

For local users in Fremont considering Panda Express on Osgood Road for their Chinese food cravings, it is important to be aware of these recent experiences. If order accuracy is a significant concern, it might be prudent to double-check your order before leaving the premises. Additionally, the negative feedback regarding the refusal to provide a small sauce sample and the subsequent interaction suggests that flexibility in customer service might be limited at this location. While Panda Express offers a quick and accessible option for American Chinese cuisine, these recent reviews indicate potential drawbacks in terms of order fulfillment and customer interaction that local diners may want to take into account.

Located at 44047 Osgood Rd Suite 200, Fremont, CA 94539, Panda Express can be reached at (510) 490-1112. Local residents looking for a Chinese restaurant in the area may want to weigh the convenience and familiarity of the Panda Express brand against the recent feedback regarding order issues and customer service at this particular location.