Panda Express

Welcome to Panda Express, a well-known establishment in the Chinese Restaurant category, located at 1345 N US Hwy 377, Roanoke, TX 76262, USA. As a popular chain restaurant, Panda Express aims to provide quick and convenient Chinese-American cuisine to a broad customer base. The Roanoke location offers a familiar menu of their signature dishes and operates with a focus on fast service, catering to individuals and families looking for a quick meal.

The environment of Panda Express restaurants is typically characterized by a fast-food setting. Customers can expect a casual and efficient atmosphere designed for quick ordering and either dining in a designated area or taking their food to go. The service model usually involves a serving line where customers can select their desired entrees, sides, and appetizers. The Roanoke location likely follows this standard layout, providing a functional space for customers to get their meals promptly.

The primary services offered by Panda Express include quick-service dining and takeout. Customers can visit the restaurant to place their orders at the counter, watch as their food is served from the available selections, and either eat on-site or take their meals away. Given the provided phone numbers, (682) 831-1609 and +1 682-831-1609, it is also possible that they accept phone orders for pickup, though this is not explicitly stated in the reviews. Delivery services are typically not a standard offering for Panda Express, as their model emphasizes speed and convenience for customers visiting their locations.

Based on the limited customer feedback available for this specific Roanoke location, the features of Panda Express present a mixed and concerning picture. One customer shared a positive experience, highlighting an act of kindness from an employee named Momo who offered to pay for their meal when their bank card had an issue. This reviewer described Momo as "very sweet" and praised her for going above and beyond, recognizing her as a "Great employee!!" This positive anecdote suggests that at least some staff members at this location are customer-focused and willing to provide exceptional service.

However, the second review paints a starkly negative picture of the service and hygiene at this Panda Express location. This customer reported a significant delay in having their order taken, alleging that multiple employees were sitting down and eating store food themselves instead of attending to waiting customers. The reviewer claimed that these employees only became attentive when other customers, described as "like their own kind," entered the store. This accusation of discriminatory behavior is serious and deeply concerning.

Furthermore, the negative review raised significant hygiene concerns. The customer stated that they witnessed employees eating directly from kitchen pots and that it appeared they did not wash their hands. The reviewer also claimed that when there were no customers, the staff would often sit and eat or stand around talking, implying a lack of attention to customer service and potentially hygiene standards. The specific date and time provided (March 12, 2025, at 2:00 PM) adds a level of detail to this complaint.

The negative reviewer also used strong language, describing the employees as "unprofessional" and "very prejudice," and noted a lack of friendliness and diversity among the staff. The claim about excessive breaks further contributes to the negative perception of the service at this particular time.

Given these two very different accounts, it is difficult to form a definitive overall assessment of the typical experience at this Panda Express location. The positive review indicates the potential for kind and helpful employee interactions. However, the detailed and serious allegations in the negative review regarding poor service, unsanitary practices, and discriminatory behavior are significant concerns that potential customers should be aware of.

As no promotional information was included in the provided text, it is not possible to comment on any specific offers or discounts currently available at this Panda Express location. Panda Express as a chain often has various promotions and seasonal offerings, which are usually advertised in-store, on their national website, or through their mobile app. For the most up-to-date information on any deals or new menu items, it would be best to check the official Panda Express website or app, or to inquire directly at the Roanoke location by calling (682) 831-1609.

In conclusion, the Panda Express located on N US Hwy 377 in Roanoke, TX, presents a complex picture based on the limited recent customer feedback. While one instance of exceptional kindness from an employee was reported, another review detailed serious concerns about unprofessional behavior, significant service delays, unsanitary practices, and allegations of prejudice. Potential customers should consider these contrasting experiences when deciding whether to visit this location. It may be prudent to seek additional recent reviews from other platforms to gain a broader understanding of the current customer experience. For information on promotions or specific menu items, direct contact with the store or checking the official Panda Express resources is recommended.