Panda Express

This one was not good. The taste is awful. Stale meat that you can’t chew on… and the hours are NOT ACCURATE. Walking down to eat and have to wait for 60 minutes for food is ridiculous. The staff plainly tell you, “we CAN’t change the hours”. How unfortunate.

The wait for a mobile order is ridiculous. I understand that there is usually a LINE of students waiting to get their food using combos. I went up to the counter and asked for my online order that was marked “completed”. I was RUDELY told I could not get it, and instead had to wait in the 30 minute line. The lady at the register laughed at me asking. Honestly, why allow mobile orders for this store (which specifically say in the app you can “skip the line”) just to have people wait 30mins-1hr. By the time i got through the line, the food wasn’t made yet. Which is fine, it would’ve been cold after waiting so long anyway. The staff was extremely rude though, and I always try to be positive and kind. While they were giving me my box, another girl asked if she could have her order and they just pointed to the back of the line (which was longer than when I got in it). When my food was being made, they barely put anything in there (less than a half scoop of food) and just threw it all together. All in all, the staff is so unkind and unpleasant (which I can understand given the amount of people they serve, i’m sure it’s frustrating.) and this store should NOT allow mobile orders. I am a student at MSU and i will not return. I’ve never left a bad review before but this was an insane experience.

My experience at this place 2/20/24 around 12pm was very disappointing, as it was my first time visit. As I was on a time basis delivering food, most places have the meals already prepared, as I step to young lady working the cash register to notify that I’m here for pick up she responded very rudely saying that I would have to get in line. I explained that I am here just to pick up a meal she refuse to hear me as others was confuse in why she could just give me the meal, they even tried to help me but the lady refuse to hear me or serve me. So I went and got in line, as i stood in line while letting the customer whose food i was picking up know the situation at hand a older gentleman came out who maybe in his 50s white hair who works there came stepping to me to my face as I stood in line, he was very rude, angry and began yelling at me about if i had an issue balling up his fist. I ask him what is problem cause I’m in line, and he began to insult me and i told what your doing is not necessary. I then received my pick up after waiting in line 15 to 20min later. My 1st time visit and will be my last time cause refuse to eat at a place or get serve at a place or do any business at a place that is mean towards people who are trying to help them make money and I will definitely not eat here

Avoid this Panda location if you are not a student. During peak times the lines are 15-20 minute waits at best. You would assume that you could order online to expedite the process, but they make online orders wait in line. If you come outside of peak hours then the food will be old and going squishy.

Update: had to contact cooperate to get refund in 3 weeks. Revised my review from 1 star to 3 stars Ordered online, but online time was wrong. So didn't pick up. Didn't get refund after 10 days. Called twice, but never real action. Good side: Price actually is lower than Grand River location and mall location.