Panda Express

Panda Express, located at 100 N Rollins Rd in Millbrae, CA 94030, USA, operates as a fast-food Chinese restaurant chain offering a variety of American Chinese dishes. For inquiries or to place an order, they can be reached at (650) 844-7988 or via mobile at +1 650-844-7988. Based on recent customer reviews, the experience at this particular Panda Express location appears to have some areas of concern alongside its offerings.

One reviewer expressed significant dissatisfaction with the food quality, stating that there are "way too many good Chinese restaurants in the area" and labeling Panda Express as having "very very bad food." They further suggested it might only be a viable option late at night when other establishments are closed and if one is intoxicated. This reviewer specifically criticized the Chow Mein as being a "disgrace" and deemed the popular Orange Chicken as "overrated overrated!" This strongly negative feedback highlights potential issues with the taste and quality of some of their signature dishes.

Another customer encountered several problems during their visit. Firstly, they noted an inaccuracy with the restaurant's location on the Panda Express app, which provided incorrect navigation. While the restaurant was visible nearby, it was situated across a busy street, making access inconvenient. Secondly, parking was also reported as not very convenient at this location. Lastly, this reviewer experienced issues with the attentiveness of the staff. Despite having pre-ordered their meal, they had to wait behind another customer who was placing their order. The staff member then proceeded to pack other pre-orders instead of attending to the waiting pre-ordered customer. The reviewer had to step forward, visibly annoyed, before being asked about their order. Although their order was shown as completed on the screen, the delay in receiving it was a point of frustration. Furthermore, upon finally eating their meal, this customer felt that the quality was not up to their usual Panda Express standards. They specifically mentioned that the Orange Chicken was hard, suggesting it might have been over-fried before being mixed with the sauce. This review points to issues with location accuracy on their app, inconvenient parking, and inattentive customer service, as well as a decline in the expected food quality.

Considering these two recent reviews, a few key themes emerge. Firstly, there are concerns about the food quality, with one reviewer finding it significantly below par, particularly the Chow Mein and Orange Chicken. The other reviewer also noted a decrease in the quality of the Orange Chicken compared to their past experiences with the chain. Secondly, the location of this particular Panda Express in Millbrae seems to present logistical challenges, including an inaccurate app location and inconvenient parking. Thirdly, the customer service appears to be an area for improvement, with one reviewer experiencing a lack of attentiveness and unnecessary waiting despite having a pre-order.

It's important to note that these are just two individual experiences and may not be representative of every customer's interaction with this Panda Express location. However, they do provide valuable insights into potential drawbacks that local users might encounter. The strong negative sentiment regarding the food from one reviewer should be taken into consideration, especially by those who have high expectations for their Chinese fast food. The issues with location and parking could also be significant factors for those planning to visit the restaurant in person.

As a fast-food chain, Panda Express typically offers a casual dining environment, focusing on quick service and convenience. Customers generally order at a counter and either take their food to a seating area within the restaurant or opt for takeout. Delivery services are often available through third-party platforms, though this is not specifically mentioned in the reviews for this location. The menu typically features a selection of popular American Chinese dishes served in a buffet-style format, allowing customers to choose a combination of entrees, sides, and appetizers. Signature items like Orange Chicken and Chow Mein are usually staples on the menu.

Based on the provided information, there are no mentions of any specific promotional offers or unique features for this Panda Express location in Millbrae. Panda Express as a chain occasionally offers limited-time promotions or new menu items, but whether this particular branch is currently participating in any such offers is not indicated in the reviews.

For local users in Millbrae, CA, who are considering Panda Express at 100 N Rollins Rd, it would be prudent to weigh the potential convenience of a fast-food option against the reported issues with food quality, location accuracy on the app, parking, and customer service. If you are familiar with the general quality of Panda Express from other locations and have enjoyed it, the recent feedback suggests that this particular branch might not consistently meet those standards. If you are looking for high-quality or authentic Chinese cuisine, one reviewer strongly advises exploring other options in the area. For those prioritizing convenience and familiarity with the Panda Express menu, it might still be an option, but being aware of the potential logistical challenges and the possibility of inconsistent food quality is advisable.