Panda Express

Welcome to Panda Express, a familiar name in the Chinese Restaurant category, located at 4833 N Broadway St in Knoxville, TN. This particular branch of Panda Express distinguishes itself through consistently positive feedback regarding its customer service, especially at the drive-thru. Offering a standard menu of American Chinese fast-casual cuisine, this location provides various service options for local residents and visitors seeking a convenient and satisfying meal.

While the provided reviews do not offer extensive details about the restaurant's interior environment, Panda Express restaurants typically feature a casual and efficient setup. Customers can generally expect a clean and well-maintained space with a service counter displaying the available dishes and a designated dining area with tables and chairs for those who choose to eat on-site. The focus is usually on a quick and convenient dining experience.

Based on the reviews and the general model of Panda Express restaurants, the services offered at this North Broadway location likely include:

• Drive-thru: This service is prominently highlighted in one of the reviews, with exceptional praise for the staff member working at the window. The consistent positive experience at the drive-thru suggests it is a popular and well-managed option at this location.
• Takeout: Ordering food to go is a standard offering at Panda Express, catering to customers who prefer to enjoy their meals elsewhere.
• Dine-in: While not explicitly detailed in the reviews, it is highly probable that this location also offers a dine-in option, allowing customers to eat their meals within the restaurant premises.
• Potential Delivery: Many Panda Express locations partner with third-party delivery services. Local users may want to check platforms such as Uber Eats, DoorDash, or Grubhub to see if delivery is available from this North Broadway branch.

Panda Express is well-known for its menu of popular American Chinese dishes, which typically includes items such as:

• Orange Chicken: A signature dish featuring crispy battered chicken coated in a sweet and tangy orange-flavored sauce.
• Beef and Broccoli: Tender beef slices and broccoli florets in a savory brown sauce.
• Chow Mein: Stir-fried wheat noodles with vegetables and often the option to add protein.
• Fried Rice: A classic dish made with rice, eggs, vegetables, and your choice of protein.
• Kung Pao Chicken: A savory and slightly spicy dish with diced chicken, peanuts, vegetables, and chili peppers.
• Sweet Fire Chicken Breast: A sweet and spicy chicken dish with bell peppers and onions.
• Mushroom Chicken: Sliced chicken and mushrooms stir-fried in a flavorful sauce.
• Egg Rolls and Spring Rolls: Crispy or lighter rolls filled with vegetables and sometimes meat.

Customers typically have the option to create their own plate or bowl combinations, selecting an entree and a side dish. Panda Express also offers appetizers and beverages to complement their meals.

The standout feature of this Panda Express location on North Broadway, according to customer reviews, is its exceptional customer service. One reviewer shared consistently positive experiences at the drive-thru, specifically mentioning an employee named McKinley who was always smiling and exhibited great manners. This reviewer was so impressed that they stated they would solely visit this location because of this employee's "comforting attitude," even suggesting he deserves a raise. This strongly indicates a commitment to friendly and positive interactions at the drive-thru.

Another remarkable review highlights an instance of outstanding customer care. A customer who realized they didn't have enough money to cover their entire order was shown great compassion by the staff. Despite only being able to pay for half of their intended purchase (a birthday lunch for their brother), the staff generously provided all the food to the customer. This act of kindness demonstrates a genuine care for their customers that goes above and beyond typical fast-food service. The reviewer further praised the great food, quick service, and overall customer care at this location.

Currently, the provided customer reviews do not contain any specific information about ongoing promotions or special offers at this Panda Express location. As part of a larger chain, Panda Express often has national or regional promotions that are advertised through their website or in-store. Local users interested in any deals or discounts at this North Broadway branch should consider checking the official Panda Express website or contacting the store directly at (865) 687-3688 or +1 865-687-3688 for any inquiries about current specials or limited-time offers.

In conclusion, the Panda Express located at 4833 N Broadway St in Knoxville offers the familiar menu of American Chinese fast-casual cuisine with options for drive-thru, takeout, and likely dine-in and potential delivery. What sets this location apart, based on customer feedback, is its exceptional customer service, particularly the consistently positive and friendly interactions at the drive-thru and an instance of remarkable generosity towards a customer. For local users seeking a reliable Panda Express experience with the added benefit of outstanding service, this North Broadway location appears to be a commendable choice. For the most up-to-date information on their menu and any potential promotions, contacting the restaurant directly is recommended.