Explore Panda Express in Springfield, Ohio

Chinese Restaurant Ohio Clark County Springfield Springfield Commons North Bechtle Avenue

180 reviews

1590 N Bechtle Ave, Springfield, OH 45504, USA
+1 937-637-8606
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Panda Express Photos

Hours

Monday, 10:00 AM - 10:00 PM
Tuesday, 10:00 AM - 10:00 PM
Wednesday, 10:00 AM - 10:00 PM
Thursday, 10:00 AM - 10:00 PM
Friday, 10:00 AM - 10:30 PM
Saturday, 10:00 AM - 10:30 PM
Sunday, 10:00 AM - 10:00 PM

About Panda Express

Panda Express is a Chinese fast-food restaurant located at 1590 N Bechtle Ave, Springfield, OH 45504, USA. They can be contacted at (937) 637-8606 or +1 937-637-8606.

As a Chinese fast-food chain, Panda Express offers a variety of American Chinese dishes in a quick-service setting. However, recent customer reviews indicate significant issues with food quality and customer service at this Springfield location.

One alarming review reported finding a worm in the food. The customer described the staff as rude and unhelpful, alleging that they dismissed the issue as normal and refused a refund, offering only a replacement dish. This reviewer also claimed that the location does not have a manager on-site, leading to a negative overall experience and a declaration of not returning.

Another customer reported receiving three meals with undercooked, hard noodles, totaling a significant amount. They also stated that an order requested as mild was made super spicy, rendering it inedible for their children and resulting in the entire order being thrown away. This reviewer also attempted to contact a manager multiple times via phone to report the undercooked food but was allegedly hung up on each time, further highlighting concerns about customer service and food preparation.

Based on these recent reviews, potential customers should be aware of reported issues regarding food quality, order accuracy (spice level), and customer service, including difficulties in contacting management at this Panda Express location in Springfield, Ohio.

Panda Express Location

1590 N Bechtle Ave, Springfield, OH 45504, USA

Customer Reviews

3.0

180 reviews

Valeria Zavarce

Apr 03, 2025

Food has a worm! The staff is rude and the idiots become when they see that you have a worm in your food, they even comment among them that it is normal, you ask that their money be returned and they do not want to do it, they just want you to change your food choice. And they mention that this place does not work with a manager. I guess it got off to a good start but now it is disgusting and disrespectful.

Tawny Mccormick

Feb 23, 2025

How do you send off undercooked noodles 🤦🏼‍♀️🤦🏼‍♀️ and worse is … 3 meals of undercooked noodles .. hard noodles … 50 dollars worth of food …. I wasn’t paying for undercooked food . Won’t be ordering again . Asked for mild and got super Spicy …. ITS FOR MY KIDS …. So all 50 dollars in the trash …. This place needs to get it together . Buffet on east main does better than this 🤦🏼‍♀️🤦🏼‍♀️ and that’s bad 🤣🤣 Update : called to speak to a manager 4 times and was hung up on .. when I literally said “ can I speak to a manager please “ just to let them know they are sending off undercooked food . This place is hilarious

Brandon Perry

Apr 01, 2025

Manger is rude and cares more about their drive times then the fact that the current order they should be working on was due 15 min ago, but the person who just order needs to make sure they are gone in 60 seconds but hey if you do an online order who cares, not all the workers standing around staring at their phones. But congrats low drive times because of the food is not ready you make them come inside and clear the order to keep you times down. Just to reiterate your drive times are your own problem not your customers and if the food is not ready then your drive times should go up so your bosses can clearly see you can't do you job and can replace you with someone who can

Tom Thacker

Apr 10, 2025

The Manager Maris is a real nice person. Gabbs the employee that rang us out is very nice . Maris / Gabbs are one of the nicest and Very Friendly. The food is so Very Good and it was nice to be Serived by 2 Very Friendly people. The Restaurant is always very clean the food is always very good . I would give this store and the people that work here 10 stars. Great place to eat thumbs 👍 up.

Emilie W. Thnk Pnk Coffee

Mar 09, 2025

The staff at the counter made sure we had a great experience! They made sure our orders were fresh and the food was delicious! We’ll definitely be back!