Panda Express

Welcome to Panda Express, a Chinese restaurant located at 3880 MO-141 in Arnold, MO 63010, USA. As a part of the broader Chinese Restaurant category, this Panda Express location aims to serve the Arnold community with a variety of familiar Chinese-American dishes. Situated on MO-141, it offers accessibility for both local residents and those passing through the area seeking a quick and convenient Chinese meal.

You can contact this Panda Express location by phone at (636) 287-3783 or via their mobile number +1 636-287-3783. As a well-known chain restaurant, Panda Express typically features a brightly lit and fast-paced environment designed for quick service. Customers can usually expect a counter-service setup where they select their dishes from a visible steam table. Seating is generally available for those who wish to dine in, offering a casual and family-friendly atmosphere. The focus is often on efficiency and providing a consistent brand experience across different locations.

In terms of services, Panda Express primarily offers takeout and dine-in options. Customers can order their food at the counter to eat at the restaurant or to take away. Many locations also offer online ordering and potentially delivery through third-party services, although this is not explicitly mentioned in the provided reviews for this specific Arnold location. Given the feedback regarding order readiness times, it would be advisable to inquire about the most efficient way to place and receive your order, especially if you are on a tight schedule.

The available customer reviews for this Panda Express location in Arnold, MO, present significant concerns regarding food quality and customer service. One reviewer expressed extreme disappointment with their recent experience. They ordered honey chicken and teriyaki chicken, but upon receiving their order, the teriyaki chicken was missing, allegedly due to the restaurant needing to wait for more to be cooked. However, the more alarming issue was that the honey chicken they received was described as "raw and pink." Upon returning to the restaurant to inform the manager, the reviewer was told that the food had been checked before it was given out, a statement the reviewer doubted based on their observation of the manager being occupied elsewhere. The manager then reportedly asked if the customer wanted the container with the raw chicken, which the customer declined. The reviewer regretted not taking the raw chicken for photographic evidence.

Another review was even more critical, calling for the manager to be fired and for a fresh start in management. This customer reported waiting an excessive 26 minutes in the lobby for a food order that they had been texted was already complete and ready for pickup. This delay caused them to be late returning to work. The reviewer further stated that the manager made it clear that she did not care about the situation. They also mentioned that the interaction was recorded and would be reported to corporate. This review strongly suggests significant issues with order fulfillment times and a lack of concern from the management regarding customer satisfaction and operational efficiency.

Considering these two recent customer experiences, there appear to be serious issues at this Panda Express location in Arnold, MO, concerning both the quality of the food being served and the efficiency and attitude of the management. The report of raw chicken is a significant food safety concern, and the lengthy wait time for a supposedly ready order, coupled with the manager's apparent indifference, points to potential operational and customer service failures.

For potential customers of this Panda Express location, it is crucial to be aware of these recent negative experiences. While Panda Express is generally known for its quick service and consistent menu, these reviews suggest that this particular branch may be facing challenges in maintaining food quality and ensuring timely order fulfillment and satisfactory customer service. If you choose to order from this location, it would be wise to check your food thoroughly before leaving the premises, especially the cooked items, to ensure they are properly prepared and cooked through.

Given the severity of the issues raised in the reviews, particularly the serving of raw chicken, it might be prudent for local residents to consider these experiences before deciding to patronize this specific Panda Express in Arnold. While individual experiences can vary, the consistency of negative feedback regarding food readiness times and the alarming report of raw food should be taken seriously. It may be worthwhile to check for more recent reviews on other platforms to see if these issues have been addressed or if similar problems persist.

As a chain restaurant, Panda Express corporate likely has standards for food safety and customer service that all locations are expected to uphold. The issues reported here suggest a potential breakdown in these standards at this particular franchise. Customers who experience similar problems are encouraged to contact Panda Express corporate directly to ensure that their concerns are addressed at a higher level.

The address on MO-141 indicates that this Panda Express is located in a potentially busy commercial area in Arnold, making it a convenient option for many. However, convenience should not come at the expense of food safety and timely service. The negative feedback highlights the importance of ensuring that management and staff are adhering to proper food handling and preparation procedures and are committed to providing a positive customer experience.

In conclusion, based on recent customer reviews, the Panda Express located at 3880 MO-141 in Arnold, MO, appears to be facing significant challenges related to food quality, specifically the serving of raw chicken, and customer service, including long wait times and a perceived lack of care from management. Potential customers should be aware of these issues before ordering from or visiting this location and may want to consider alternative dining options until there is evidence of improvement. It is recommended to check for more recent reviews to get an updated understanding of the current situation at this restaurant.