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Information Regarding Panda Express in Sandusky, OH: Customer Experiences
  1. Chinese Food
  2. Chinese Restaurant
  3. Ohio
  4. Erie County
  5. Sandusky
  6. Chinese Restaurant in Milan Road
  7. Panda Express

Panda Express

112 reviews

Panda Express Photos

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Hours

Monday, 10:30 AM - 10:00 PM
Tuesday, 10:30 AM - 10:00 PM
Wednesday, 10:30 AM - 10:00 PM
Thursday, 10:30 AM - 10:00 PM
Friday, 10:30 AM - 10:30 PM
Saturday, 10:30 AM - 10:30 PM
Sunday, 10:30 AM - 10:00 PM

About Panda Express

This information pertains to the Chinese restaurant category, specifically the Panda Express located at 5218 Milan Rd, Sandusky, OH 44870. You can contact them at (567) 970-3668 or +1 567-970-3668.

Recent customer reviews indicate significant issues with the service and order accuracy at this Panda Express location. One customer who placed an online order and received a notification that it was ready experienced a 40-minute wait in the store for their takeout. While most of the order was prepared quickly, the Sesame Chicken required additional cooking time. This customer also reported receiving a Beef and Broccoli kids meal that inexplicably contained cabbage and was missing the apple crisps. Furthermore, several fountain drink options, including Coke and Cherry Coke, were unavailable at the time of their visit. This customer stated they would not revisit.

Another customer also had a negative experience with an online order. Despite receiving a text indicating their order was ready, it was not. Upon speaking with an employee, they were given a smaller bowl option instead of the ordered plate with a free reward a la carte. This customer felt it was a complete waste of money and advised against using the restaurant's app.

Based on these recent reviews, it appears that this Panda Express in Sandusky is facing challenges with fulfilling online orders promptly and accurately, as well as maintaining food quality and availability of certain items. Potential customers should be aware of these reported issues.

Panda Express Location

5218 Milan Rd, Sandusky, OH 44870, USA

Customer Reviews

3.0
112 reviews
L
LT 38 Gaming
Oct 24, 2024

Ordered at 5:31 got a text saying it was ready. Drove 5 minutes to restaurant. Order was not started yet. Most of the order was completed quickly however Sesame Chicken was not and needed to be cooked. Didn’t get my food until 6:10 (40 minutes waiting in store for Fast Food take out). There was also cabbage in the Beef and Broccoli kids meal for some reason which there shouldn’t be. They forgot the apple crisps for the kids meal. What a disaster of a time at this Panda Express. At the time of the visit did not have coke, Cherry coke, or couple other fountain drinks. Had to settle for Root Beer or Dr. Pepper. Will not revisit.

c
calicorn
Jan 24, 2025

Ordered a plate and free reward a la carte online, with a text being sent to me that the order was ready. When I got to the restaurant, the order was in fact not ready. I spoke to one of the employees, and instead of giving me the correct order, I was given the smaller bowl option without the reward. Complete waste of money, do not use their app.

J
John Samko
Sep 14, 2024

Who would ever had thought that Panda taste like Chicken depending on how its prepared. Sometimes it tastes like beef or even pork. That being said, I like to eat Panda. The food here is always fresh and hot but I found that the portions are not consistent. I noticed that even when they're busy service was quick and friendly. 😃

J
Jeffrey Senecal
Mar 08, 2025

I placed my order at 8:11pm for pickup at 8:35pm. After waiting in the drive through line I got to the ordering kiosk at 8:40. Pulled up to the window to one of our drinks being sold out. Then they said none of our food was even ready. We didn't get our food until 8:56; a whole 21 minutes late. They didn't offer to comp any of our food or offer a coupon nor did they even apologize for the extended wait.

D
Destiny Tatum
Mar 13, 2025

Order a box for my 1 year old with fried rice and a egg roll with an Organic Apple juice box! My daughter only ate about half of the rice and drank half of the apple juice and didn't touch touch the egg roll. About an hr later my child started complaining of a stomach ache and threw up every where! Well I checked the apple juice she drank and it smelt terrible! Literally smelt and tasted like wine! I called to speak to a manager and a employee who was not the manager picked up, She told me that the manager would call me back because they had a rush and was helping. I've worked in fast food so I was very understanding I told her that was fine, I never got a call back, and my kid has thrown up twice since I called !my other child who did not eat Panda Express but ate everything her sibling ate prior to us ordering is just fine so I know it was the apple juice that made my baby sick!! Not at all pleased about the situation and I saved the juice too! I play about a lot of stuff but my kid ain't 1 of them! To completely dismiss my concern and not even bother to keep your word to return my call just shows I don't need to spend any more of my money with this company!

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