Panda Express

Disappointing Experience with Poor Customer Service at Panda Express I recently had an extremely disappointing experience at Panda Express that left me feeling frustrated and undervalued as a customer. Last month, I visited the restaurant and placed an order for two meals, each with two entrees. Unfortunately, one of the entrees for one of my orders wasn't ready, so I was asked to wait. After finally receiving my food and returning home, I discovered that instead of the two entrees I had ordered, I only received one. Immediately, I attempted to contact the restaurant multiple times to address the issue, but unfortunately, no one answered the phone. Determined to resolve the matter, I waited until my next visit to Panda Express, which happened to be yesterday. I took along photographic evidence of the incomplete order to share with the staff. Upon explaining the situation to the cashier, she seemed confused and sought assistance from a manager named Amy. However, instead of addressing the issue with professionalism and empathy, Amy rudely dismissed my concerns, stating that I should have continued calling until someone answered. Her response left me feeling insulted and belittled, as if my efforts to resolve the matter were inconsequential. Despite providing photographic evidence of the incomplete order, Amy showed no willingness to rectify the situation or offer any form of compensation. Her dismissive attitude and lack of empathy towards a paying customer were extremely disappointing. Overall, my experience at Panda Express was marred by poor customer service and a complete disregard for customer satisfaction. It's disheartening to be treated with such disrespect and indifference, especially when attempting to address a genuine issue with my order. I sincerely hope that the management at Panda Express takes steps to improve their customer service and ensure that no other patrons are subjected to similar treatment in the future.

Food quality is hit or miss but recently it seems more consistent on the good side. I usually just get a small entree box to go, sweetfire chicken cause it's got sweet and heat and a few onions peppers and pineapple chunks... its a really good snack but it would be too much of a good thing for meal. Anyway I order on the app when leaving a neighboring store and they always have it ready quick, shout out for that! Anyway when Panda is good, hot and fresh, it's very good... but when you get something that sat around a minute you can tell right off. As I said lately its been pretty good, sure was today... yum!

Lady who serves chowmein purposefully overloads the noodles so they can serve you smaller than typical scoops of meat. I endured hunger last time I was here, and this time I watched her serve the people in front of the line the same way and realized she does it on purpose. Walked out before it was my turn and won’t be back.

$10.70 for a bowl of broccoli and 7 pieces of shrimp. If you're going to include the $1.50 extra charge you might as well put a full spoon.

Server should understand if there is less quantity left for an item, they should give the customer an option to wait or allow them to choose something else. This store doesn't care about customer. I have carried out food from Indiana Panda express and never had this experience. There were only beans in string bean chicken item. I hope this outlet have some honesty in their dealing. Many stores close because of bad customer service and I will not be surprised if this also closes.