Panda Express

GM Owner: Amed! ⭐⭐⭐⭐⭐ Best franchise in the city! Store was understaffed & waited but the GM did an amazing job accommodating the line & hauling the workload. Having been in the F&B industry for over 10 years, it's rare to see unicorn service standard! 1st time in this location!

I placed a mobile order on April 7, 2025. The app said the order should be completed by 8:55. I showed up around 8:48 and waited patiently for my order. It got to be 9:03 or so before anyone even asked if I had been helped. By this time, there was 1 other customer in the store. The manager finally asked me if I had been helped and I politely said that I had a mobile order and shared the name it was under. The manager then proceeded to do other tasks and didn’t even look for my order. I then waited for 20 more minutes for them to tell Me that we were waiting for my order. The manager started talking to one of the employees and Didn’t seem to be in any rush to Get my order completed. The only items on my order were 4 egg rolls and a medium orange chicken Ala Carte. I finally got my order and received no apology or action to make it right. There was no communication and I waited for 30 minutes for an order that probably should’ve taken 10 to 15 minutes tops. From the time I placed the order at 8:40 to when I actually was walking out the door with the food at 9:17, it took them 37 minutes to complete this simple order. Food tasted decent. The same way that panda always does, but the customer service was horrible. This store needs better management and better customer service.

I've been to this location three times in the past 3 months and each time has been more disappointing than the last. The cleanliness of this place is awful. The dining area was a mess, tables and floors needed cleaned. The staff appeared to be stressed out. Not one single smile from anyone. The last time I dined there they were out of rice. A "Chinese" restaurant was out of rice? Okay stuff happens but they are out of stuff all the time. You pay an expensive price for bad service and low quality food.

Drive thru order. Ordered a medium a la carte box of brócoli beef. Didn’t check it and when I got home to my surprise it was all broccoli in the box. So upset. Why would the server think that would go unnoticed. Had to drive back up there and brought it in. Worker there didn’t believe me so he opened the box and emptied it out on a plate. Gets another box and get me a new brócoli beef order. This time with beef not just broccoli. Didn’t even apologize.

Frustrating when businesses with clearly visible times of operation for the dining area lock the main doors before they are actually closed. I ordered for pickup online. I arrived well before closing. The doors were locked before 9pm. There was a gentlemen sweeping that I know saw me walk up to the main door. I proceeded to try to get his attention. He ignores me but I wasn't going anywhere cause I had already paid for my food. FINALLY he comes to the door and I explain that I'm picking up a mobile order. He refuses to hand me my food and tells me I have to drive around the building to the drive thru. What if I didn't have a car? I do but it isn't in the best shape so I avoid drive thru pickup. I had no choice but to comply. But why should I have to during business hours? This was poorly handled by this worker. Don't lock your lobby up until you're closed!