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Panda Express - Portsmouth: Mixed Reviews on Food Quality and Service
  1. Chinese Food
  2. Chinese Restaurant
  3. Virginia
  4. Portsmouth
  5. Chinese Restaurant in John Paul Jones Circle
  6. Panda Express

Panda Express

54 reviews

Panda Express Photos

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Hours

Monday, 10:00 AM - 5:00 PM
Tuesday, 10:00 AM - 5:00 PM
Wednesday, 10:00 AM - 5:00 PM
Thursday, 10:00 AM - 5:00 PM
Friday, 10:00 AM - 5:00 PM
Saturday, Closed
Sunday, Closed

About Panda Express

Panda Express, located at 620 John Paul Jones Cir, Portsmouth, VA 23708, is a fast-food Chinese restaurant. You can contact them at (757) 967-8950 or +1 757-967-8950.

Based on customer reviews, Panda Express in Portsmouth offers fast service, which is appreciated by customers during busy periods. However, this speed appears to come at the cost of food quality for some.

Customers have reported that the teriyaki chicken can be dry and lack sufficient sauce. The mushroom chicken's flavor has also been criticized as being "off." Additionally, the portion sizes are described as smaller compared to other Panda Express locations, and orders may not be fulfilled accurately, such as receiving mostly rice instead of a balanced rice and vegetable mix.

Furthermore, there have been significant complaints about the staff's behavior. One customer described an encounter with a rude and unprofessional cashier, named Bianca, who was insensitive and disrespectful. This incident resulted in a very negative experience for the customer, who was already under emotional stress.

While the service is fast, the overall customer experience varies significantly, with concerns about food quality, portion sizes, and staff behavior.

Panda Express Location

620 John Paul Jones Cir, Portsmouth, VA 23708, USA

Customer Reviews

3.0
54 reviews
L
Leilani Parham
Jun 17, 2019

They are pretty fast for being busy. But it appears quality is sacrificed for speed. The meat for my teriyaki chicken was very dry and they did not put enough sauce on it because they were in a rush. The portion sizes are smaller than most other panda expresses and the flavor on their mushroom chicken was off. Also I asked for half rice and half vegetables and they gave me mostly rice and hardly any vegetables.

L
Laura Vignoli
Jan 12, 2023

I came from California to be with my daughter who is stationed in Norfolk. She’s having surgery and I’ll be here for a couple of weeks to take care of her. I have an I have not slept or eaten or slept and decided on Panda in the hospital. OMG! immature, rude little girl working the register was beyond disgusting and rude!! Her name I think was Bianca. Try thinking of the kind of $&!7 people might be going through before you decide to be a a-hole! to a kind, respectful, and nervous, scared mother. I hope your superior don’t know how you treat civilians!

K
Kiel Night
Dec 20, 2016

Fast and friendly customer service. The honey walnut needs to be done better. Sometimes, it's nasty like chewing gum.

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#Artistpub inc
Jun 04, 2022

Its leteraly inside the building,extremly hard to find, i uber there cause it was the closesti wasted my time trying to find this placr ,and the it was closed when i got there even tho online it says its open.dont go there

h
holiday nelson
Jan 20, 2023

Very fast for the busy lunch break. Good food!

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