Panda Express

Panda Express is a Chinese restaurant located at 5500 Greenville Ave Suite 200, Dallas, TX 75206, USA. They can be contacted at (214) 361-8283 or +1 214-361-8283. Recent customer reviews raise significant concerns about food quality and safety at this location.

One customer, who had never previously complained about this location, reported a disturbing observation three days prior to their review. They noticed food that didn't look fresh, leading them to suspect it was leftover. They also noted the kitchen appeared unused, with clean frying woks and utensils. Hesitant to purchase adult meals, they only bought a cub meal and found their suspicion to be correct as the chow mein was "hard and cold." Upon returning the food, they were offered a fresh meal with a 20-minute wait, which they declined, doubting the accuracy of the time estimate.

Another customer had a more alarming experience with takeout food. After a few bites, they "bit into something hard and it was a metal wire." They drove back to the restaurant and spoke with the manager, who was described as "extremely professional." However, this incident prompted the reviewer to emphasize the urgent need for better food safety processes to prevent recurrence. They highlighted the potential "horrific outcome" of swallowing metal shavings, especially considering the potential bacteria harbored on the metal brushes used for cleaning.

Based on these reviews, Panda Express at the Greenville Ave location in Dallas, TX, has significant issues regarding food freshness and safety. Customers have reported being served what appeared to be leftover food and, in a more serious incident, finding a metal wire in their meal. While the manager handled the metal wire issue professionally, the lack of fresh-looking food and the presence of a foreign object raise serious concerns about kitchen practices and food safety protocols. Local users should be aware of these recent negative experiences before considering this Panda Express location.

The environment is not explicitly described, but one review noted a seemingly unused kitchen with clean equipment. Services include dine-in and takeout. Key features are the standard Panda Express menu; however, significant drawbacks include concerns about food freshness, potential use of leftover food, and a serious food safety incident involving a metal wire. The potential for bacterial contamination from cleaning tools is also mentioned as a concern. No promotional information is available.