Panda Express

Panda Express is a Chinese restaurant located within the food court of Grapevine Mills at 3000 Grapevine Mills Pkwy FC-9, Grapevine, TX 76051, USA. You can contact them at (972) 355-4837 or +1 972-355-4837.

As a Chinese fast-food restaurant situated in a shopping mall food court, Panda Express offers a convenient dining option for shoppers. Recent customer reviews present a mixed picture of the experience at this location.

One reviewer noted a long line on a Saturday night and a temporary shortage of noodles, resulting in a wait. They found the portion sizes to be generous for the price of two entrees and described the food (Orange Chicken, Black Pepper Chicken, Mushroom Chicken, and an Egg Roll) as "OK," mentioning that their children enjoyed it. They also felt the service was "pretty good" considering the busy environment.

In contrast, another customer, identifying as a consistent Panda Express customer, reported the "WORST SERVICE POSSIBLE" at this location. They claimed the food was consistently stale and observed a lack of urgency among both managers and employees, singling out an employee named Gloria for being rude, disrespectful, and uncaring towards customers.

Further negative feedback from the same customer included receiving the wrong drink size and encountering difficulties with a refund, which they were told could not be processed manually, a policy they disputed based on their experiences at other Panda Express locations.

Based on these reviews, the Panda Express in Grapevine Mills can experience long wait times, especially during peak hours. While one customer found the food to be acceptable and the service adequate given the circumstances, another reported issues with food freshness and significantly poor customer service. The environment is typical of a food court, with shared seating and a casual atmosphere. The primary service is counter service for immediate consumption. No information regarding specific features or promotional offers unique to this location is available in the provided reviews. For details on the menu and any current promotions, it is recommended to visit their location or the official Panda Express website.