Panda Express

Yesterday afternoon I ordered a Family Meal from Panda Express. This location was. The only location that was offering delivery. I never preferred from this location but never had a bad experience with Panda Express before. I ordered at 1:30 for my order to be delivered around 4:30 as that was the cut off time. The whole day I got updated on my order and at 4.20 I got a text my order need specific delivery instructions. Shortly after I got a message about my order being delivered at 5:06 and 5:20 pm. I thought they were just running behind. At 4:41 I got a message my order was canceled. And I contacted the support for Panda Express Delivery (Door Dash) and was told that my order was not canceled and I was able to contact a driver who said he was just assigned my order and was outside the location and the location was closed. Like wtf? Online the place wasn’t closing until around 5:30 and the whole time I’m still getting updated about my order. I lost out on a coupon code from PE and a 40 charge for my transaction is still on hold. I will never order from here again and will stick to my regular location even if it’s 20 mins out the way. Th have better service and efficiency. I will also not ever have anything delivered more specifically through Door Dash whether it’s through DD app or a 3rd party company using DD for their delivery services. Their customer service on both ends suck. Today I called the Gilmer Street Location and again like yesterday nobody answered the phone s. I complained through Panda Express app and will never return to this location ever.

Don’t do it. Ordered for delivery. Awful customer service. Called to checked on my delivery, the girl answer the phone with a attitude and tells me she can’t help me and keep telling me I order it for pickup over and over again And then hung up. No way to get a refund without a headache and slow response

this place literally is always out of everything. every time i go, no matter when i place an order, or pick up my food … they always are out or something. usually white rice which is odd because how does an asian place never have rice ?? jesus i wish i could rate this panda express a 0 stars !!

Yum !!! I love the shrimp with walnuts one. It’s really soft. I took orange chicken and noodle addiction to the shrimp. The combination is also super good.

**BEWARE** This teams customer service is GARBAGE! Ordered right off the app, and they don't have my food....and then REFUSED to make it for me. This behavior towards paying customers is ridiculous and when you call the support team, we can refund you however it will take 7 BUSINESS DAYS! I don't want a refund I want my food. I have waited almost a hour and a half for this poor response. AVOID THIS STORE IF YOU CAN ESPECIALLY IF YOU ARE DOING MOBILE ORDERS!!!! Goal is to take your money and refuse to even give you the food you pay for. I would rate this overall experience negative 10 stars if I could. Not worth the headache. I have been eating at Panda express for over 10 years and I will never order from here again.