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Exploring Panda Express in Southgate, MI: Service and Consistency
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Panda Express

261 reviews

Panda Express Photos

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Hours

Monday, 10:00 AM - 9:30 PM
Tuesday, 10:00 AM - 9:30 PM
Wednesday, 10:00 AM - 9:30 PM
Thursday, 10:00 AM - 9:30 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 10:30 AM - 9:30 PM

About Panda Express

For our users in Singapore interested in learning about Chinese restaurants, we are providing an overview of a Panda Express location situated at 16100 Fort St, Southgate, MI 48195, USA. Please note that this restaurant is in the United States, and the following information is based on recent online reviews from customers there.

Based on the available reviews, the environment of this Panda Express location is not specifically detailed. As a well-known fast-food chain, one might expect a standard, efficient, and family-friendly setting typical of such establishments.

The services at this Panda Express appear to have some inconsistencies. One reviewer expressed frustration with the restaurant's policy on providing extra sauce packets, describing an experience where requesting a few extra seemed "out of the ordinary" and the sauce was treated as a scarce resource. This led the customer to purchase additional food simply to obtain more sauce, indicating a potentially rigid approach to condiments. However, another reviewer highlighted an exceptional employee named Crystal, praising her speed, efficiency, and "top-notch" customer service skills, suggesting that positive and efficient service is indeed possible at this location.

A notable feature mentioned in the reviews is the perceived inconsistency in customer service, particularly concerning the provision of extra sauces. While one customer found this policy restrictive and frustrating, another praised a specific employee for outstanding service. This suggests that while there might be some policy limitations, the quality of service can vary significantly depending on the staff member.

Currently, no specific promotional information is mentioned in the provided reviews. Panda Express, as a large chain, often has national or regional promotions, but these are not reflected in the individual customer experiences shared for this specific Southgate location. For users in the Southgate, MI area, it would be advisable to check the official Panda Express website or contact the store directly for any current offers.

For our Singaporean users, the contrasting reviews for this Panda Express in Southgate, MI, highlight the importance of both restaurant policies and individual employee performance in shaping customer experience. While the food itself is not heavily discussed in these reviews, the differing opinions on service, particularly regarding something as common as extra sauce, and the positive recognition of a specific employee, provide insight into the potential variability within a chain restaurant.

The phone number for this Panda Express in Southgate, MI, USA, is (313) 636-6312 or +1 313-636-6312. Individuals in that area may use this number for inquiries or to place orders.

Panda Express Location

16100 Fort St, Southgate, MI 48195, USA

Customer Reviews

3.0
261 reviews
A
A Lee
Feb 21, 2025

I'm leaving Panda Express Right Now. I just spent $55 on a family meal . I also bought crab rangoons. We eat Panda Express once a week. This particular place acted like asking for a few extra sauce packs was OUT OF THE ORDINARY.... They protected them like they were diamonds.. So I went back into the place, and purchased a bigger plate of food extra so I could grab some more sauce. They handed me two packs of sauce.-Terrible - Still my favorite place to eat....

K
Karen Tellsall
Apr 10, 2025

Crystal makes this location the best i have ever been to. She IS fast, efficient AND her customer service skills are top notch. I don’t think you pay her enough for what she brings to your restaurant. Hands down best you have across the state; trust me, I have checked

L
Lisa Labean
Apr 03, 2025

Wow, they are very protective of sauces 😆. I asked for sesame seeds sprinkled on shrimp, said I would pay extra. They refused to do it??? Only 1 pack of sauce for spring rolls is all they said I could have. Seriously, ridiculous 🙄. Then last time we ate there 2 of us became so sick to our stomach. We both ate same noodles, which had a very strange smell. I kept thinking it was the Cabbage in noodles. I guess it wasn't. Yeah not going here anymore

C
Clayton Parker
Mar 01, 2025

Went in a hour before close with four people all wanted orange chicken and they said they didn’t have enough and wouldn’t make any more for us. Went to the Woodhaven store 9:20 and the made us fresh chicken. Five stars to them.

A
Alex
May 10, 2024

What a disappointment. Ordered a plate. Only had 5 pieces of orange chicken. Teriyaki chicken with no sauce. Hardly any noodles in the chow mien. All for a whomping $11. Only reason I give 2 stars is because the lady taking the order was really nice.

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