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Considering Panda Express in Richmond, TX: Customer Experiences and Observations
  1. Chinese Food
  2. Chinese Restaurant
  3. Texas
  4. Fort Bend County
  5. Richmond
  6. Westheimer Lakes North
  7. Chinese Restaurant in Farm to Market Road 1093
  8. Panda Express

Panda Express

379 reviews

Panda Express Photos

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Hours

Monday, 10:00 AM - 10:00 PM
Tuesday, 10:00 AM - 10:00 PM
Wednesday, 10:00 AM - 10:00 PM
Thursday, 10:00 AM - 10:00 PM
Friday, 10:00 AM - 10:00 PM
Saturday, 10:00 AM - 10:00 PM
Sunday, 10:00 AM - 10:00 PM

About Panda Express

Panda Express, situated at 26810 FM 1093 in Richmond, Texas, is a familiar name in the Chinese fast-food sector. While it offers a convenient option for those seeking quick Chinese-American cuisine, recent customer feedback provides insights into areas where the restaurant may fall short of expectations.

Several concerns have been raised regarding the quality of the food. One customer reported consistently hard and overcooked fried rice. Another noted that the chow mein they ordered contained a disproportionately large amount of cabbage with very few noodles. These comments suggest potential inconsistencies in food preparation and ingredient ratios for some popular menu items.

In terms of the dining environment, one reviewer mentioned that while the atmosphere was not terrible, the tables tended to be dirty when dining in. This observation points to potential issues with cleanliness and table maintenance within the restaurant.

Customer service also appears to be an area needing attention, with one review stating that it "could use work" but was "ok." More specifically, another customer shared a negative experience involving being charged for their order before being informed that the food was not yet ready. They were not given an estimated wait time and had to wait in their car for over 20 minutes. This practice of charging customers before the food is prepared and the lack of communication about wait times have been highlighted as significant issues.

Currently, the provided information does not offer any insights into specific services beyond dine-in and potentially takeout (implied by the order issue). There are no mentions of any unique features or ongoing promotional offers associated with this particular Panda Express location in Richmond, TX. Local users considering this restaurant should be aware of the recent feedback regarding food quality, cleanliness, and customer service practices.

Panda Express Location

26810 FM 1093, Richmond, TX 77406, USA

Customer Reviews

3.0
379 reviews
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Erica Wyman
Mar 27, 2025

When I order fried rice it's hard and over cooked. When I order chow mein it's mostly cabbage with hardly any noodles. The atmosphere isn't horrible, but the tables tend to be dirty when I dine in. Customer service could use work, but it's ok.

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Chelsea Justice
Apr 11, 2025

They charged my card before telling me that my food wasn’t ready. They didn’t even give me an estimated time as to when it would be ready. So I had to sit in the hot car for 20 plus minutes waiting for my food. If certain items are not ready, tell the customer that before you charge their card and allow them to make the decision on whether or not they want to wait.

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Rita Lewis
Dec 23, 2024

I ordered food at this location online back on November 13 and my order was messed up. I called the restaurant and the manager insisted on taking my name and putting my information in a book versus giving me a refund. She told me to return anytime and they would make my order completely over. Well, I decided to, go back on December 22 and of course my name was not in the book. No one had any information as if my order didn’t exist. Thankfully, I had the order on my email and there was a gentleman there by the name of Melvin who took excellent care of me I would’ve given five stars except for the fact that I had to come inside and they didn’t have my information in the book. But I just want to say I really appreciate Melvin taking care of my order and making things right we need more people like that in the world! I hope he has a wonderful, blessed Christmas and that was excellent customer service. 🙏🏽🎄

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angelc87
Feb 12, 2025

Worst place to get food in this area. Always have to wait for my food when ordering drive thru and for some reason they always mess up my orders. Tried over and over again to give them the benefit of the doubt but i just keep setting myself up. Avoid this places drive thru , and if you can’t. Check your vid before you leave. Even though they probably gave you wait up front, bro g you your food and still make you wait more for something they forgot.

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B L
Jun 19, 2024

Am I getting a half discount in the food in terms of the size?? Also no sauce at all for takeout order. Good saving strategy Panda Express 1463 store!! Plus, fortune cookies taste like past three years expiration. Gosh this is so terrible

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