Panda Express

Wondering why out of a family meal I paid 58 dollars for (apparently there's a $4.50 cent charge PER INDIVIDUAL premium large entree with the family meal but only a $1.50 charge for a regular premium large.) In other words don't buy the family meal when you can get 3 large preimum entrees for the same price as regular entrees and buy plain fried rice somewhere on the way home for less......especially when they don't even fill all your "premium" containers up all the way. I got one that was almost full, the one I ate out of was 80% full.......and you see how low the untouched one was as there's no food residue above where the food is, they charged me an extra 4.50 for half of what they were supposed to serve us.

Prices are high! You order 80 dollars in food told you have to wait for part of your order then they package up the rest of the order now it's cold since they didn't fill our order rite away 2 large honey shrimp and we had to wait for a second round of cooking. Another thing bought a large Watermelon Mango drink which is red water. ZERO flavor. I would suggest to not order that. Other than the food being cold the flavors are awesome. Will not return.

Food used to be really good here. They’ve been downhill for the past year now. My family member is going through food poisoning today from his meal from here. It was the only thing he had eaten, the ER is now treating him for a severe bacterial and possible viral infection. They are suspecting salmonella. The kitchen at this location cross contaminates veggies with raw shrimp and meats. They are also most likely freezing and thawing their chicken improperly causing bacteria buildup.

Sat in drive through for almost 10 minutes to place order. I had a coupon on the app. Gave it to cashier and heard it beep. Got my change, no discount applied. She gives me my order and I tell her above. She replies oh yeah it's not there and hands me my order. Ask for manager and tell her that I don't have my drink. Manager comes to window and tells me I have to show it before I pay. Yes sir, I did that. He leaves comes back and asks me to come inside to another "manager " At this point I just ask for a refund, my food is cold, and I've been at this establishment 45 minutes. She tells me I can get you an extra side. NEVER AN APOLOGY, NOTHING! No, I'd like a refund. Leaves me at counter, another 10 minutes comes back with refund. I had problems with this one before, but never like this. I have a motto, first time shame on me. Second time, shame on you! I plan on calling corporate tomorrow after work. If I could give zero stars, I would.

My experience at the Panda Express drive-thru was notably unpleasant due to the disrespectful customer service I received. Upon simply asking a question before placing my order, the employee responded rudely, as though my inquiry was unreasonable or inconvenient. This interaction starkly contrasts Panda Express’s promise of “Great Operations” and “Genuine Warmth” in their service. The employee’s tone and attitude were unprofessional, leaving me reluctant to return.