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Panda Express at Factoria Square Mall: A Familiar Chain Experience in Bellevue
  1. Chinese Food
  2. Chinese Restaurant
  3. Washington
  4. King County
  5. Bellevue
  6. Factoria
  7. Chinese Restaurant in Factoria Square Mall Southeast
  8. Panda Express

Panda Express

500 reviews

Panda Express Photos

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Hours

Monday, 9:30 AM - 10:00 PM
Tuesday, 9:30 AM - 10:00 PM
Wednesday, 9:30 AM - 10:00 PM
Thursday, 9:30 AM - 10:00 PM
Friday, 9:30 AM - 10:30 PM
Saturday, 9:30 AM - 10:30 PM
Sunday, 9:30 AM - 10:00 PM

About Panda Express

Located within the Factoria Square Mall SE in Bellevue, Panda Express is a familiar name in the Chinese Restaurant category, operating as a fast-food chain that offers a wide range of American Chinese dishes. Known for its quick service and recognizable menu, Panda Express provides a convenient option for shoppers and locals seeking a casual meal. This introduction aims to provide local users with an objective overview of the environment, services, features, and potential considerations based on recent customer feedback regarding this specific Panda Express location.

Environment: Clean Mall Location with Ample Parking

The Panda Express at Factoria Square Mall benefits from its location within a shopping mall, offering the convenience of "full free parking 🅿️" for customers. One reviewer described the "area atmosphere" as "nice and clean," suggesting that the restaurant maintains a tidy and presentable dining space. Being situated in a mall, it likely experiences a steady flow of traffic from shoppers and provides a readily accessible dining option for those visiting the area. The environment is typical of a fast-food chain, focusing on functionality and cleanliness to accommodate a high volume of customers seeking a quick meal while at the mall.

Services: Counter Service with Potential Inconsistencies in Customer Care

As a fast-food chain, the primary service model at Panda Express is counter service, where customers place their orders and receive their food to eat in the dining area or take away. One reviewer who ordered "to go chicken teriyaki and beef 🥩 chow main" initially intended to dine in but later requested a bag for leftovers. The experience reported was negative, with the customer being informed of an 8-cent charge for a bag and allegedly being refused a bag despite having leftovers in a to-go container. This incident raises concerns about the consistency of customer service and the application of policies regarding bags for takeout orders. While the initial order fulfillment seemed standard, the handling of the request for a bag for leftovers was problematic for the customer. This suggests that while the basic service of providing food is in place, customer service interactions, particularly regarding specific requests or policy interpretations, may vary.

Features: Familiar American Chinese Menu with Potential Portioning Issues

Panda Express is known for its menu of American Chinese fast food staples, such as chicken teriyaki and beef chow mein, both of which were ordered by one reviewer. The food itself was described as "good 👍" and the reviewer mentioned loving it. This indicates that the familiar flavors and menu items that Panda Express is known for are generally well-received at this location. However, another reviewer expressed a significant concern regarding the portion sizes, particularly for meat dishes, stating, "If you love getting skimped out on meat portions and wasting your money, then this is the perfect place for you! Enjoy your meal with 90% Broccoli and 10% Beef!" This feedback suggests a potential inconsistency in the ratio of ingredients in some dishes, with one customer experiencing a disproportionately large amount of vegetables compared to the meat. This inconsistency in portioning could be a significant drawback for customers expecting a more balanced meal.

Promotional Information: Mall Location Convenience with Mixed Customer Experiences

The primary promotional aspects for this Panda Express location are its convenient location within the Factoria Square Mall, which offers "full free parking," and the generally clean atmosphere of the restaurant. For shoppers at the mall, it provides a readily accessible and familiar dining option. However, the customer reviews present a mixed picture that potential local users should consider. While one reviewer enjoyed the food, another raised a serious concern about being "skimped out on meat portions," which could deter customers looking for value for their money. Additionally, the negative experience regarding the charge and alleged refusal for a bag for leftovers might negatively impact the perception of customer service. Therefore, while the convenience of the location and the familiarity of the brand are promotional strengths, potential customers should be aware of the reported issues with portion sizes and potentially inconsistent customer service regarding takeout items.

In conclusion, the Panda Express at Factoria Square Mall in Bellevue offers a convenient and familiar option for American Chinese fast food within a clean mall environment with ample parking. While one customer enjoyed the food, another reported a significant issue with disproportionately small meat portions. Additionally, a negative experience regarding a bag for leftovers raises concerns about customer service consistency. Local users considering this Panda Express location should weigh the convenience and familiarity of the chain against the potential for inconsistent portioning and customer service experiences as reported in recent reviews.

Panda Express
Phone: (425) 747-6890
Mobile Phone: +1 425-747-6890
Address: 3938 Factoria Square Mall SE Suite B-1, Bellevue, WA 98006, USA

Panda Express Location

3938 Factoria Square Mall SE Suite B-1, Bellevue, WA 98006, USA

Customer Reviews

3.0
500 reviews
F
Fian Halim
Apr 06, 2025

If you love getting skimped out on meat portions and wasting your money, then this is the perfect place for you! Enjoy your meal with 90% Broccoli and 10% Beef!

D
Deb Yabo
Sep 03, 2024

Came to Factoria mall full free parking 🅿️ good 👍 area atmosphere is nice and clean love the food 🥘 I order to go chicken teriyaki and beef 🥩 chow main at the time to pay I to sit and dine in and when I ask for a bag they told me it cost 8 cents for a bag the issue is not about the 8 cents the issue is I have leftovers in a to go box and they supposed me to give me a bag when I ask her for a bag she refuse to give me !!! And I ask her WHEN CUSTOMERS COME ORDER FOR TO GO U DONT GIVE A PLASTIC BAG ? She lie to me and she says she does not provide a bag for customer I’m really in shock 😳

M
Morgan Smith
Feb 22, 2025

Staff very nice, food was good, location was tidy. BUT the floors are greasy and slippery and present a hazard to guests and staff. I’ve experienced this before, and as an experienced service professional, I can say that cleaning staff likely not rinsing mops enough and/or not using an adequate grease cutting cleaner. This issue thankfully can be easily fixed with some slight adjustments. But right now it is definitely a safety hazard. Thank you.

K
Kim U
Mar 11, 2025

After a long hard week, sometimes Panda Express is the perfect dinner idea when we don’t want to cook, but don’t want to blow our healthy eating completely out the window. This fast food-ish type of place still allows us to get a good serving of vegetables which are always fresh when we get them. They also offer entrées that are not heavily breaded and fried. There’s something for everyone in our family! I did deduct one star due to the occasional slow service when we’re picking up our meals that we ordered online and sometimes encountering sticky tables when sitting down to eat. However, this doesn’t prevent us from going back for a yummy quick meal!

R
Ryan Man
Jun 11, 2024

Everything is good. Beautiful friendly service behind the counter from the casheirs. Delicious food. Very good reasonable prices. Lots of good selection of Chinese food .

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