Panda Express in Burbank Mall: A Quick-Service Chinese Option

Chinese Restaurant California Los Angeles County Burbank East Magnolia Boulevard

105 reviews

201 E Magnolia Blvd Suite 137, Burbank, CA 91501, USA
+1 818-559-8711
webSite

Panda Express Photos

Hours

Monday, 11:00 AM - 8:00 PM
Tuesday, 11:00 AM - 8:00 PM
Wednesday, 11:00 AM - 8:00 PM
Thursday, 11:00 AM - 8:00 PM
Friday, 11:00 AM - 8:00 PM
Saturday, 11:00 AM - 9:00 PM
Sunday, 11:00 AM - 7:00 PM

About Panda Express

Located within the Burbank Mall at 201 E Magnolia Blvd Suite 137, Panda Express offers a convenient option for those seeking fast-casual Chinese cuisine. You can reach this location at (818) 559-8711 or their mobile number +1 818-559-8711.

According to one customer, this Panda Express location generally provides fresh and tasty food with generous and appealing portions. They reported positive experiences with prompt and friendly service from the server and a nice cashier, indicating that some customers find the in-store experience satisfactory and consistent.

However, another review details a significantly negative experience with an online order placed through Door Dash. This customer reported receiving the wrong order, which was particularly problematic due to a child's allergy to walnuts present in the incorrect shrimp dish. The review alleges rude behavior from the Panda Express staff who reportedly suggested eating the wrong order and insisted the customer come to the mall to rectify the mistake, despite the order being placed online for convenience. The manager also reportedly claimed the order was correct, leading to accusations of lying staff and a refusal to provide new food or a refund. This paints a picture of poor customer service and order handling in at least one instance.

Additionally, the first reviewer raised a concern regarding the restaurant's policy of charging tax on Panda Care donations, questioning its legality and suggesting it could accumulate over time for frequent donors. While not directly related to food or service quality, this is a point of feedback regarding the restaurant's practices.

For local users in Burbank looking for a quick Chinese meal at the mall, Panda Express is an accessible option. While some customers have reported positive experiences with fresh food and friendly service, it's important to be aware of the serious allegations of incorrect orders and poor customer service in online order scenarios, as well as the concern raised about donation taxation.

Panda Express Location

201 E Magnolia Blvd Suite 137, Burbank, CA 91501, USA

Customer Reviews

3.0

105 reviews

Marie Edwards

Mar 09, 2025

I bought at this Panda location at the Mall. The food was fresh and tasty. The portions were generous and looked so appetizing. We eat at this location at least twice a month. The server was prompt and friendly. The cashier was so nice. The only thing I had an issue with was… I eat at Panda a lot cause it’s one of my favorite place to eat and I have always donated to their Panda Care donation and never once I looked at my receipt until now and noticed that they’re charging tax for people to donate? Is that normal? It’s not a lot but if you’re donating constantly that adds up… I was curious that I looked it up… here’s what I found… Donations of gift cards, gift certificates, services, or cash donations are not subject to sales tax since there is not an exchange of merchandise or goods for a consideration. Gift cards, gift certificates, services, or cash donations are not considered taxable regardless of the person donating, buying, or using them. Panda Companies needs to change this.

Kim Ramsey

Sep 21, 2021

Absolutely terrible service. Placed an order through Door Dash and the order was wrong. The Panda staff was rude and asked why couldn’t just eat the wrong order (ummm…because my son is allergic to the walnuts in the shrimp). She also said why can’t you just come down to the mall and get a new one...because we ordered online for a reason! The manager claims the order was correct and that they gave us the right food, so their staff is flat out lying. And they refused to give us new food or a refund. Absolutely unacceptable service and terrible employees. Photo shows two meals with shrimp and one should have beef.

Don Dada!

Nov 12, 2024

Most of the items were missing, the portions were very small (probably trying not to run out of the items they had) Not happy.

L Ang

Apr 10, 2022

Easy place to buy a meal while shopping at the BURBANK Town Center. Food is good, service is fast.

Ang Cobra

Jan 19, 2020

Nice Location in a Mall food court,easy place to buy a quick meal right before seeing a movie. Prices are Reasonable, services are quick and efficient.